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Seth Wadley Auto Group

(323 reviews)
Visit Seth Wadley Auto Group
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:30am–5:30pm
Tuesday 8:30am–8:00pm 7:30am–5:30pm
Wednesday 8:30am–8:00pm 7:30am–5:30pm
Thursday 8:30am–8:00pm 7:30am–5:30pm
Friday 8:30am–8:00pm 7:30am–5:30pm
Saturday 8:30am–8:00pm 7:30am–5:30pm
Sunday Closed Closed
New (866) 457-8317 (866) 457-8317
Used (866) 458-0514 (866) 458-0514
Service (866) 458-5595 (866) 458-5595

Reviews

(323 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Service

Had my truck in for service for the second time always do a good job and easy to deal with and fast service plus since I bought the truck there service is free

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Anti patriotic

I was hoping that this dealership would look out for my best interest because I told them I'm a disabled combat veteran and I was completely wrong about that. They told me they would transfer my handicap equipment over to my new vehicle but of course out of my own expense not theirs. And if you're looking for a great deal you won't find one here because they are not competitive with the truecar.com pricing. They were willing to give me below-average pricing on the new vehicle I was looking at. It's very sad how most of these dealerships are out for themselves. Seth Wadley and his staff are not patriotic at all. They will never except losing on a deal just to help out a disabled combat veteran.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Purchase Cadillac XT6

Outstanding Dealership with excellent personnel. They had the car that we wanted in the right colors. The complete buying experience was great with no pressure and they make you feel right at home.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Awful, DO NOT SHOP HERE

We purchased a Tahoe from this dealer and within a month of ownership we had to completely replace the transmission and replace the electric shocks! These are really hard financial times and this dealer obviously DOES NOT inspect or repair their cars very well. Very disappointed in this experience.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 2.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Oil change and warranty work

Great job. The hospitality was greatly appreciated! I noticed that they had someone going around cleaning and disinfecting common areas of the dealership. Very important these days!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Bait and Switch and it Worked

I found a used truck on their website. I was assigned salesperson Trace Wadley. Thursday evening I told Trace I would be up Friday and would probably but the truck. I checked in Friday morning and was told we were good to go. I drove two hours up to the dealership only to be told that the truck had just sold and had been delivered. I was furious and Trace said he would help me find something I might like. We couldn't find anything. As fate would have it my cell phone was dead and one of the other salesmen let me use his charger. While I was waiting to get enough of a charge before leaving, I noticed the beautiful 2020 Dodge Ram Limited on the showcase floor. Turned out I bought it spending 20K more than I had originally planned. While reading past reviews I saw where there were four other instances where this had happened to someone else. All factors point to bait and switch, so I highly recommend you follow up on every detail before you check out a car at Seth Wadley.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 1.0
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Mike we're very sorry about selling the first unit but we're really glad you found another one you liked and took it home!

Bait and Switch and it Worked

I found a used truck on their website. I was assigned salesperson Trace Wadley. Thursday evening I told Trace I would be up Friday and would probably but the truck. I checked in Friday morning and was told we were good to go. I drove two hours up to the dealership only to be told that the truck had just sold and had been delivered. I was furious and Trace said he would help me find something I might like. We couldn't find anything. As fate would have it my cell phone was dead and one of the other salesmen let me use his charger. While I was waiting to get enough of a charge before leaving, I noticed the beautiful 2020 Dodge Ram Limited on the showcase floor. Turned out I bought it spending 20K more than I had originally planned. While reading past reviews I saw where there were four other instances where this had happened to someone else. All factors point to bait and switch, so I highly recommend you follow up on every detail before you check out a car at Seth Wadley. Also they gave me the wrong key fop and Vin# for the truck. I do want to say the finance guy, Cass, and the greeter were very nice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.
Dealer response

So glad you were able to find something you liked and take it home. We're very sorry the vehicle you were looking at sold before you had a chance to buy it. We sell vehicles every day and certainly meant nothing under handed by selling one.

Hard Working People

Overall we both had a great buying experience. Hank was very helpful. We had an issue with some paperwork but it was the bank that had a problem and it was resolved after talking with the sales person and the manager. Definitely will buy again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Slow then no response

While trying to buy a used car, I asked for more information. It took a while but I finally got a response, essentially asking me “like what?” I requested pictures of areas that mysteriously weren’t included in the original ad, and a few questions about the general appearance. Well, I never heard back, although as soon as I did request the info originally, I got inundated with their automatic emails. Better customer service=return customers. Don’t think I’ll use them in the near future.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi Merlin. So sorry to hear about this experience. I'd like a chance to help you out personally by getting any and all information you need. My name is Tasha and my phone number here at the store is 405.238.9681.

No wonder car dealerships get bad reputation

Called to check on a car. Spoke with general manager. He said the car was there. Drove 45 minutes to find out that the car had been in Oklahoma City for 3 weeks. Either they need a new general manager or he just down right lied. Don't do business with liars.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.