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(241 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Freedom Ford from DealerRater.

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Sam Wampler Freedom Ford

Fast friendly service on my oil change and tire rotation.always treated with respect

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Richard, we're so glad we could be of service to you! We are always more than happy to assist you if anything else comes up. We hope you have a great day!

5 star experience

Missy in sales is the best before during and after the sale. Leslie in finance, Rys and the entire service team, the entire dealership has the best Customer Service of anywhere.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Freedom Ford

Always received outstanding service and everything gets explained.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Gary, thank you for your great comments about the quality of service we provide! We're always happy to take care of you if anything else comes up. Have a wonderful day!

Service

Awesome service department with courteous and knowledgeable staff

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Randy, thank you so much for your positive comments about our service department! We are always more than happy to assist you if anything else comes up. Have a wonderful day!

Repairs

Quick and pleasant the employees where very friend

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Cheryl, your comments keep us motivated and working hard for all our guests! Thank you for your business and we look forward to your next visit! Safe travels!

Terry

No high pressure sales, very friendly staff. This is our second vehicle from Sam's Freedom Ford in two years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Satisfied customer

Very satisfied with service on my F350. Took it in for oil change and routine service plus a recall item. The service department got my truck right in and it was ready to be picked up when they said it would be. The service department at Sam Wamplers Ford is always very friendly and knowledgeable. Will highly recommend them. Thank you for your continued service on my truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Jeffrey, we're glad to hear you are satisfied with the service we provide! If you ever need anything else from us, please feel free to give us a call or stop by. We're always happy to help!

Ford service

At first I was not happy, but after talking to the manager I found out what I asked for had been done. Since then the car is running great and my gas mileage has gone up. Everyone is always very friendly whenever I go in.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We're glad our manager was able to come to a solution with you, Linda. Please feel free to reach out to us if you have any more questions. Take care!

2019 Ford Explorer XLT

The staff at Freedom Ford are respectful, helpful and willing to go above and beyond to get you what you are looking for. Just went in to check out the crazy close out deals and got a great one for my truck. I have been there before with my 2011 Ford Explorer XLT 4x4 and am truly impressed with the customer service in the service section also.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Angela, we appreciate your recommendation of our dealership! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Take care!

ford edge

always have a pleasant experience at freedom ford. quick. thorough. no better dealer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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