Reviews
Write a reviewexcellent service
How informative the salesman was. He knew everything about the car. The finance manager (TJ) really went out if his way to get me the best deal possible. I never expected the deal he offered.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jerry, Thank you for taking the time to write us a review. We hope you have been enjoying your new vehicle! Service after the sale is just as important to us, so please let us know if you need anything.
The kind of dealership that you hope to find
David worked with me over the phone, as I am in Dallas Fort Worth, and I found the vehicle on Cars.com. He was never pushy, and got all of the paperwork ready for me so that when my wife and I drove up we wouldn't have to be at the dealership all day. The car was better than advertised, and I feel like we got an excellent value. Nothing bad to say about the experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for writing us a review! I am very happy to hear that David was a helpful on the phone and had the paperwork ready upon your arrival, so that you could get the vehicle you desired in an quick and easy transaction. Our customers are very important to us, so please let us know if there is anything we can help you with in the future. We hope you are enjoying your vehicle!
Great Sales staff
Great salesmanship. Good to deal with. Good experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ronnie, Thank you for writing us a review! I am very happy to hear that you had a good experience. We hope you are enjoying your vehicle! Please let us know if there is anything we can help you with.
BUYING MY FIRST NEW RIDE!
WE HAVE BEEN DOING BUSINESS WITH CHARLES ALLEN FOR MANY YEARS. WE RECENTLY DECIDED TO DOWN SIZE ON OUR CHOICE OF AUTOMOBILE WE HAVE BEEN TRUCK PEOPLE FOR OVER 30 YEARS. I HAVE BEEN HEARING GOOD THING ABOUT THE EDGE, SO THAT IS WHAT WE BOUGHT. WE HAD A REALLY GOOD EXPERIENCE OVER ALL, I WOULD GO BACK TO BUY OUR NEXT CAR. SO A BIG THANKS TO DAVID AND THE REST OF THE TEAM AT CHARLES ALLEN FORD, GOOD JOB GUYS.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
A place that feels like home
They understood the need to restore my priceless monument mustang and did a great job of dealing with restoring it ,,it was for my father and I thank them very much.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jesse, Thank you for leaving us a review! We are glad that our service team was able to help restore the Mustang. We hope your father loved it! Please let us know if you need anything.
Brett Misemer
Ron, Our salesman was very pleasant, down home folks. Service excellant
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Brett, Thank you for writing us a review. We appreciate you traveling to do business with us! I am happy to hear that Ron was very pleasant, and that the service was excellent. Taking care of our customers is very important to us. Please let us know if you need anything.
Excellent customer service
Luther is one of the dealerships very best asset's. Sweetest young lady took my money. Probly the dealership's best asset! I handed her 800 some odd dollars with a smile on my face!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Michael, Thank you for leaving us a review about our service department! Your view about Luther is shared by us well. We feel fortunate and blessed to have him. Also, thank you for the compliment to our cashier. We are glad that she was helpful as well. We are here because of our customers. Providing them with great service is very important to us.
New Escape!
T.J. Daniels sold me my car, and I couldn't be happier! I highly recommend visiting him at this dealership if you are wanting a new vehicle! I am very happy with the service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Shawna, Thank you for leaving us a review! I am very happy to hear that you had a great experience, and that T.J. was able to help you find your new Escape. Our service does not end after the sale, so please let us know if you need anything. Enjoy your new vehicle!
good finance guy
I was pleased with the difference that I paid. One of the times that I felt good about the whole deal.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tom, Thank you for leaving us a review! I am very happy to hear that you felt good about the whole deal. We want our customers to leave with the feeling that they purchased the vehicle they wanted, and at the right price. Please let us know if you need anything. We appreciate your business!
great service!
Everyone is really nice here and they treated me very well.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Maggie, Thank you for the review! I am very glad to hear that everyone was nice and treated you very well. We love to help our customers find their new vehicles. Please let us know if you need anything. Enjoy your new vehicle!