Reviews
Routine oil change; wheel lock replacement
The staff was friendly and efficient. They took care of all of my requests.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Sandra Griffin, we are very happy to have provided you with such a positive experience!
Great
The service was great. The tech did a great job of repairing my vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Courtney, we're happy you found our staff to be so supportive during your experience here at AutoNation Nissan Memphis. Please don't hesitate to reach out if there's anything additional we can do for you.
Incomplete repair
Picked car and did not get out of lot another issue. They told me they noticed issue but why did they not call us and fix until we left
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Please reach out to us at (901) 209-1318 so we may identify ways to improve your experience.
Recall Replacement
I brought my car in to have a recalled part replaced. When I made the appointment the customer service rep was sure to let me know that there may be delays that could mean leaving the car up to 48 hours. I really appreciated this because it allowed me to prepare for this possibility ahead of time. When I arrived the service represented let me know that the service would only take about an hour and a half which was wonderful. And they finished the service in less time. Everyone was super kind, informative, and efficient. My rep - SHERRELLE TARVER TAYLOR- walked me through the vehicle checks and ensured that I understood what was reviewed and how my vehicle was scored and she confirmed that the replacement had been successful. I really appreciated how helpful and kind everyone was.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Keturah, we are very happy we could provide you with a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Car service
To whom it may concern I have always had great service and prompt attention to my vehicle whenever I bring my car to Autonation.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Charles, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Helpful service
The place was nice and people were helpful. I did not have an appointment, but they worked me in.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
David Tran, we are glad we could help!
Servicing of Car at AutoNation
My experience from start to finish was great. The young lady that greeted me was very nice. I did not have an appointment but was there early. She checked with her management and got me right in. She came out in the waiting area keeping me informed on my car. She was very pleasant and even walked me to my car upon me leaving. I will be back to have my car serviced because being treated with respect and kindness goes a long way with me. Kimberly Houston
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Good job.
Good job. Thank you for the job you guy fix my car. Thank you again
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
The dealer was bright, clean and neat.
The dealer was bright, clean and neat. The people were nice kind and friendly. I found everyone very pleasant.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are pleased to hear you had such a positive experience with us, Epruiette! Don't hesitate to call us if you ever need anything. Be safe on the road!
Very nice people very good customer service I will return
Very nice people very good customer service I will return very clean waiting room in ice
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!