Reviews
Rhonda was excellent in supervising the service of our
Rhonda was excellent in supervising the service of our Forrester. We were taken promptly and were in the waiting room for little more than an hour.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!
Diagnosed thr problem and fixed it pronto Great folks to
Diagnosed thr problem and fixed it pronto Great folks to deal with Trust them for sure
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
Emily did an excellent service during our visit at Cross
Emily did an excellent service during our visit at Cross Creek Subaru! Awesome as always!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Kel, we're happy you found our staff to be so supportive during your experience here at Cross Creek Subaru. We are always more than happy to assist you if anything else comes up. Take care!
They were super friendly, laid back, answered all of my
They were super friendly, laid back, answered all of my questions. Gave me a great deal on my trade in, and on the financing of my new car. Not the high pressure sales pitching that I've had in the past. It was a great experience
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Sherrie. Thank you and we hope to see you again!
They take excellent care of my car and provide excellent
They take excellent care of my car and provide excellent communication/consultation about service the car needs. They really are the best!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we're happy to hear you had such a positive experience with our team! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
I took my Subaru in for an oil change which I’d made an
I took my Subaru in for an oil change which I’d made an appointment for several weeks prior. I was also told they would have a military discount and it wouldn’t take more than an hour since I’d made an appointment. On the day of, they tell me they don’t do military discounts on the weekend and I was there for over 3 hours. Not acceptable, won’t be going back.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Erin, we are so disappointed to learn of this situation you have described. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to Jay Barr our Fixed Operations Manager at jbarr@crosscreekcars.com or 910-864-5240 ext 1113 and we will do our best to make this better.
They are the friendliest dealership ever!
They are the friendliest dealership ever! Always do a great job and do their best to keep the prices down.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Rachelle, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Excellent service experience from start to finish!
Excellent service experience from start to finish! Very organized and all staff were friendly and helpful!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jackie, we are very happy we could provide you with a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
I have purchased 3 Outback’s from this company and they
I have purchased 3 Outback’s from this company and they did all the servicing on them all. Love the car and love the exceptional service. Consider me a customer for life!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Lori, we are very happy we could provide you with a positive experience! We hope you continue to choose us for all your automotive needs! Take care!
Never thought you'd see a car service review that was a
Never thought you'd see a car service review that was a treat...well, this company went above and beyond in their service department. It is meticulous. The waiting room was comfortable, beverages were available., restrooms spotless. Personnel were cheerful and helpful. it was a pleasure being there. The complimentary car detail was an added surprise. All I can say is WOW!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Roy, we are very happy we could provide you with a positive experience! We hope you continue to choose us for all your automotive needs! Take care!