Crain Buick GMC of Conway

I recently got an oil change and tire rotation. I was helped quickly after I arrived.

Extremely friendly staff and Service is wonderful! Truck was clean and taken very well care of. The advisers are on the ball I’m very informative. Porter was extremely courteous!

I guess my money wasn’t good enough for them? We went there this morning and test drove a vehicle, said we liked it and told them we’d pay cash. Meanwhile they sold it right out from under us. The salesperson could barely even face us to tell us what was going on. They claimed the other person was there before us, but that’s because they had the wrong address in the listing and we went to Crain Hyundai of Conway. I even sent texts at 6:30AM and talked to customer service rep who sent me to the wrong address. We walked in there around 9:10 at the latest when they had opened at 9. We even test drive it before this other person who was supposedly there before us. They didn’t tell us that they were just going to sell it to the other person regardless and kept us sitting around there for an hour for no reason. Our sales guy wouldn’t even answer simple questions and was whispering behind his mask, wasn’t very pleasant or helpful. He didn’t even attempt to make the situation better or find us another vehicle. He said, “The other person was here before you so they’re first, so you guys can just leave and I’ll call you if it falls through. I told my sales manager that you weren’t interested in any other vehicles” I never ever said anything like that to him. He barely conversed with us at all. Just left us sitting there wondering why we can’t buy a car with cash. It blows me away that they let money walk out the door. I can’t help but feel they didn’t want to deal with me because they were going to make more money on financing it. If you have cash stay away and to be honest you might stay away regardless. Just a really bad way to do business and no customer service whatsoever.

I guess my money wasn’t good enough for them? We went there this morning and test drove a vehicle, said we liked it and told them we’d pay cash. Meanwhile they sold it right out from under us. The salesperson could barely even face us to tell us what was going on. They claimed the other person was there before us, but that’s because they had the wrong address in the listing and we went to Crain Hyundai of Conway. I even sent texts at 6:30AM and talked to customer service rep who sent me to the wrong address. We walked in there around 9:10 at the latest when they had opened at 9. We even test drive it before this other person who was supposedly there before us. They didn’t tell us that they were just going to sell it to the other person regardless and kept us sitting around there for an hour for no reason. Our sales guy wouldn’t even answer simple questions and was whispering behind his mask, wasn’t very pleasant or helpful. He didn’t even attempt to make the situation better or find us another vehicle. He said, “The other person was here before you so they’re first, so you guys can just leave and I’ll call you if it falls through. I told my sales manager that you weren’t interested in any other vehicles” I never ever said anything like that to him. He barely conversed with us at all. Just left us sitting there wondering why we can’t buy a car with cash. It blows me away that they let money walk out the door. I can’t help but feel they didn’t want to deal with me because they were going to make more money on financing it. If you have cash stay away and to be honest you might stay away regardless. Just a really bad way to do business and no customer service whatsoever.

Employees/staff not wearing masks on showroom floor. Why not?? I am here to have my car serviced and I am wearing mine! We spend money here and they don’t have enough respect to wear their masks and walk around all over the dealership and not protect the ones that support them! I will not be back to this dealership...Crain Buick/GMC

My experience was great,I appreciate every one that did there part for me to purchase this vehicle. I'm very satisfied with my purchase an Crain #1 Dealership

I just had my second oil change and tire rotation with concern over the same tire I have been losing pressure in immediately following each oil change. First time I was told everything checked out and no leaks found. I continued to put air in that tire for several weeks until next oil change which was last week. A staple was found and I was charged $30 for repair and one day later I?m putting air in this tire again. Also note that I purchased all four tires from Crain back in July.

If I'd known they only cared about how many miles were on my trade in, I would never cared to trade it in with new tires or service my vehicle at Crain and I would have never filled it with premium fuel for the 3 yrs I drove it. These dealers don't want to pay anything for trade ins.... all they want to do is rake in the money!

This place can not be trusted. Found a truck I wanted online. It was "new" with 2600 miles advertised. Im Ok with that and it was a good price. Started the buying process online on a Sunday. Called first thing Monday morning and spoke with James W ( huge mistake if you do shop here avoid him). I agreed to the price online and put a deposit on the truck. He told me a customer used the truck when his truck was in the shop is the reason for the milage ( all in past tense) I sent a message to him Tuesday morning and he didn't respond all day. I just called him about 3:30 and he said he's trying to get the truck back and now it has about 3400 miles. I put a deposit on it why is someone still driving it. I was mislead and lied to by James. At this point I didn't want to go through the hassle of finding something else. I booked a flight ( I live in Texas) and asked james if i can get a ride from the airport and he told me just to use uber. I laughed and then just asked if it could be dropped off at the airport and he agreed. Talked to him Wednesday and he said he was having the truck detailed and oil change. I get in Thursday and it comes to the airport and the truck is very dirty , There was a babies pacifier in the cup holder. It now has 3900 miles. Found scratches on the tailgate and where someone hit a wall or something with the mirror. I drove to the dealership to talk to them in person and James started arguing with me and said Ill just give you your money back, I just flew there and didn't have a way back. They did clean it up and get most of the scratches out after about of 4 hours of me waiting around. All I wanted was the truck they had online and the price they had online. James is just a lier and shouldn't be trusted or at least not buy something from them without looking at it first.

As in all car dealers, they are friendly enough...but the buying process leaves one very uneasy. No loan terms are given...but they do run your credit. After all stacks on paperwork are signed, all you are given is a sales contract....and they tell you they'll mail everything. WHAT?? Who is loan company...what is the interest rate??? All they say is what the payment will be. Okay.....how do they know that without the terms??? I would be skeptical to purchase another car here. Not sure I trust them. I went home and made my own deal with finance, then came back. You should too.