Reviews
Fast Service
I dropped off my F150 after hours for a warranty fix on the A/C. It was done first thing the next morning just as I had asked.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
The Works
Very quick and courteous. Would suggest maybe vaccuuming interior and running through their automated car wash.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Original owner
Deb at the service dept listened well and explained well. She's probably the best I have seen at what she does. The tranny was re-programmed to eliminate or reduce chatter/clatter on shift changes and reduce/eliminate clutch shudder after shifting. After 1 week of driving, the computer reduced the clatter but I still have shift shudder, which alarms me more. The warranty has been extended considerably but I would like this problem solved before the next owner (my grand-daughter) has to deal with this as a novice. I want her experience with her first car to be positive. I'm now in a holding pattern to see if the onboard computer makes further improvements.Thanks for inquiring. I have only positive comments about the dealer and their employees. Rod Beasley
- Customer service 5.0
- Buying process —
- Quality of repair 2.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service
I would highly recommend Smith Ford. Rodger Langley is very professional in all he does. Roger is why I come to Smith Ford. I can call Rodger regarding anything and he always delivers. We just bought the 3rd truck from Rodger. Service is good also.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Good service
Work was done good. Labor cost seems rather high. Like the vending machine in waiting area.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great dealership and excellent staff
Service staff was very knowledgeable and quick to answer questions that we had. Very impressed with the process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Service
Service was quick and easy. Everybody I came in contact with was courteous and helpful. Will, of course, be back again.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dee E Webb
Everything was done as promised and in a professional manner
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ford Escape Sevice
2009 Ford Escape Debra Frey in Service Department always does an excellent job...
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ford Taurus
The staff and service at Smith Ford is always excellent.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase