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Don Ledford Automotive

(213 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–5:00pm
Wednesday 9:00am–7:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–7:00pm
Friday 9:00am–7:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed
New (423) 641-5383 (423) 641-5383
Used (423) 641-5424 (423) 641-5424
Service (423) 641-5429 (423) 641-5429

Reviews

(213 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Don Ledford Automotive from DealerRater.

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Always use this dealership service.

Always use this dealership service. Great service and service people. We drive an hour just to use them. Worth it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very professional and friendly work was completed quickly

Very professional and friendly work was completed quickly I will recommend will use again in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Jeff is the best in customer service at Don Ledford in

Jeff is the best in customer service at Don Ledford in Cleveland Tn. I always go to him for my service on my Cadillac Xt5

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Been buying cars from this dealership over 25 years!

Been buying cars from this dealership over 25 years! Quality leadership and employees. Great corporate citizens who take part in community events and charities. Debbie Ledford Melton is great leader of great team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Extremely impressed.

Extremely impressed. Loved how Tech William talked directly with my daughter once he understood she is the main driver of the vehicle! I would even allow her to visit alone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I had a very good relationship with Todd Lawrence in

I had a very good relationship with Todd Lawrence in sales. He has been very nice in helping me with technical aspects of the car, which I have had trouble with. He was very patient with me during the 4 month wait when I would send him emails asking him about where the vehicle was and what the ETA was for it to arrive at Don Ledford Auto.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Professional and courteous.

Professional and courteous. Easy buying process. The staff was knowledgeable and worked with us to get payments and interest rates we were happy with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Friendly Kind Courteous Considerate Efficient

Friendly Kind Courteous Considerate Efficient And get the job done!! Thanks to all of you for all the service you give at Don Ledfords!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

We are ALWAYS exceptionally pleased when we go to Don

We are ALWAYS exceptionally pleased when we go to Don Ledford Automotive in Cleveland!! They always do exactly what we need them to and whenever I call or come in, they always know me by name! Being a Retail Manager by trade, I know what that means to the customers!! It shows that they are willing to put their best people in front of the public and they do an amazing job!! They have my business for the foreseeable future!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

It was a great experience Erin and the service crew are

It was a great experience Erin and the service crew are awesome. Couldn’t enjoyed my experience more better.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.