Reviews
Got my issue resolved in the service department but sup
Got my issue resolved in the service department but sup par customer service from the advisors.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback. We understand your concerns about communication and service transparency, and we’re sorry your recent visit didn’t reflect the level of care we strive to provide. Your comments have been shared with our service leadership, and someone from our team will be reaching out directly to ensure your concerns are fully addressed. If you’d prefer to connect sooner, please feel free to contact Darrel Cubillos, our Parts & Service Director, at 505.890.2216. We appreciate your continued loyalty and the opportunity to make this right. —Chalmers Ford
I scheduled an appointment for my 2020 Ford Ranger to get
I scheduled an appointment for my 2020 Ford Ranger to get serviced (The Works oil change). The Quick Lane was a little busy on Wednesday May 7, but they get your vehicle serviced in a timely manner. I will bring my Ranger to the Quick Lane in the future.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are happy we could make your experience a positive one! Please let us know if you have any additional questions about services you received and thank you again for choosing Chalmers Ford!
Chris Thomas the salesman was great!
Chris Thomas the salesman was great! I wish I was able to do the whole paper work with him as well. Going to the back having to sign with a different person you didn’t build trust with didn’t feel comfortable I didn’t even know the guys name.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is ever anything else we can do for you! Safe travels!
Service completed in timely manner Monday May 5th
Service completed in timely manner Monday May 5th computer software update that elsent me check engine problem
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!
Logan showed up at my house on time, clean, friendly and
Logan showed up at my house on time, clean, friendly and knowledgeable He started the scheduled recall software update and checked on the other open recall on my 2023 Maverick. While the software update was being done, Logan completed the wiper motor inspection. The 2 recalls took about 1.5 hrs. The mobile servic÷ provided is an outstanding program, it should be heavily marketed. It was one of the most positive interactions I have ever had with an auto dealership. Keep up the good service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time out of your day to tell us about your experience. We hope to be of service to you again! Take care!
We purchased a new 2025 Bronco.
We purchased a new 2025 Bronco. The experience was great. I have to say that our sales person, Mike Trujillo, went well above great. He listen to my wife and I and presented options and delivered on everything we discussed. Mike made this auto purchase experience one of the best I have had in buying autos the past fifty years. Thank you Mike!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for leaving such a great review and high star rating. Safe travels!
Great Customer Service.
Great Customer Service. I’ve been a customer for many years and have never been disappointed with Chalmers Ford.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are happy we could make your experience a positive one! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Ford service tech came to my work place to fix an easy
Ford service tech came to my work place to fix an easy recall on my Maverick. Saved me a lot of time from having to take it to the dealership for a day. Service techs were very respectful and finished an upgrade in a timely manner.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time out of your day to tell us about your experience. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Shows a lot of care for their customers and their needs
Shows a lot of care for their customers and their needs and are quick to respond to their issues.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Reviews like yours provide encouraging feedback. We hope to be of service to you again! Take care!
Quick Lane tech did not seem to care about how he
Quick Lane tech did not seem to care about how he presented the car back to me. The seat was push all the way back, grease left on steering wheel, and a good half gallon of blue and black liquid dripped on my garage floor overnight. I hope the oil change and tire rotation was done right considering how sloppy the obvious red flags were.
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- Quality of repair —
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair