Chalmers Ford

This is our fifth vehicle purchase with Don Chalmers Ford. We love your service, the employees, service has been wonderful and we even had to use your Body Shop on a couple of occasions. We have never had a bad experience with Don Chalmers. We recommend to all our friends buying a vehicle from Don Chalmers if they want a very good experience for the life of your vehicle. Your cashier, Kevin has always been kind and efficient in checking us out. We have always been able to have a loaner vehicle if needed. Diana Treat has always been our Service Adviser and we just love her. Ken Willard is the best salesperson we have ever dealt with in purchasing a vehicle. John Navelli knows all about financing and does a great job. Can't say enough good things abot Don Chalmers Ford!!!

The experience is what you should expect from a dealer--friendly, fast and reasonably priced. It's nice when it happens.

Great internet service did not buy but friendly people!

Ken was friendly and helpful. The negotiations went smoothely. Since I had driven there myself and had no way to take the car immediately, they volunteered to drive it to my house for me. Great experience!

I was on vacation, traveling through Albuquerque when my family detected the strong odor of gasoline inside our van. It was so hot that day and the pavement was so hot that I couldn't even get on my hands and knees to look under the car for a gas leak. I did not want to risk a fire or my family getting sick from the fumes so stopped in Rio Rancho for the night in hopes that I could find a dealership to look at the van the next day and get us safely back on the road ASAP. It so happened that the hotel we stayed at in Rio Rancho was within a block of the Don Chalmers Ford Dealership. I took the van in the next morning where I met Mike Castaneda who was from Las Cruces (where we were coming from) and was filling in temporarily at Don Chalmers. I believe Mike worked at a dealership in Las Cruces. He was very friendly and polite and was able to work our van into the morning service lineup in hopes that they could find and repair the problem and have us back on the road by early afternoon. I returned to the hotel to relax and wait for a call from Mike to give me the report of their findings. I think I was only there an hour when Mike called and told me what they found. He said they needed to replace the evaporative control valve/solenoid and that they would have to order one from the local parts depot. He said they should be able to get the part by noon and he would let me know as soon as the work was completed. In the meantime they performed a complimentary multi-point inspection of my tires, battery and brakes. As he said, the replacement part was received by noon, installed, test driven and approved. Repair time: 1 hour labor, 0.5 hour diagnosis and about four hours total time from start to finish. The final bill was $374.39 as follows: Parts $76.11, supplies $24.59, service-history adm $1.23, lab-mechanical $245.93, gross receipts tax $26.53. The original estimate/diagnosis fee was $125. The service experience was great. The final bill was a bit of a shock considering all they replaced was a valve/solenoid. Of course I don't know the retail value of the valve or how much effort was involved to replace it. One never does when these emergencies arise. They did the job with a smile, on time and a bit over estimate and I was back on the road and happy to say "no more gasoline odor", even to this day over a month later. I would recommend Don Chalmers in an emergency for a friendly, trouble-free experience. That is the only practical perspective I have at this time. However, while there I observed what appeared to be a very efficient, clean and well-run operation, not unlike the Ford dealership in my hometown. Now I also know that the dollar cost of service is pricey in both dealerships, near and far.

My family and I took the drive south from Taos to purchase a 2012 Ford Focus, when the time arrived I was introduced to Jackie Sidden, Finance Manager to continue the finance part pertaining to my vehicle. We spoke of the amount that I had already agreed to put down, Jackie explained I would be shown a video by Mr. Chalmers. As soon as the video was completed Jackie, shared with my the balance of the factory warrantee and went over in detail with me the "Vehicle Service Contract" the "Premium Maintenance Plan" and information on Nitrogen filled tires. She gave examples of past customers who had taken advantage of these services and how they had benefited as result of having these services. I quickly weighed my pros and cons, Jackie told me to take my time, I asked her to once again go over the "Premium Maintenance Plan" which she did promptly. I gave it some additional thought and decide to go with the added service, for the "What Ifs" I was financed via New Mexico Educators Credit Union, Jackie wrote this information on the outside corner of my envelope and address as she know when I called my insurance company they would ask for this information, she also told me to let my insurance company that my vehicle has "Etched Windows" Thank you for your experience in explaining, warrantee and maintenance with me, and thank you for your professionalism.

I had scheduled an appointment for my vehicle at the service department because a part which was under warranty had failed. I was told to bring the vehicle on a Tuesday. When Tuesday came around, I dropped the vehicle off first thing in the morning and was told the service could possibly take all day. Around 5 pm that evening I received a call stating they had not got to my car and would try to get to it the next day. The following day at around 2:30 pm I got another call from the service department. Thy said they had ordered the wrong part and the correct part should arrive by Friday. This is my only vehicle, so I needed to pick up my car and return on Friday for the service. On Friday I drop the car off and look at some trucks in the front lot, as I am considering purchasing a truck. I spent time outside in the lot and inside on the sales floor looking at F-150s. Not once was I approached by an employee. This dealership displays banners for six consecutive awards for the President's Award for "Outstanding customer service and sales performance." I have not experienced such service. I will take my business elsewhere in the future.

Took my 06 mustang in battery was being drained charged me $115 to tell me what I already knew, said it would cost over $300 to pin point the problem which they thought was the aftermarket alarm, oh then had to wait 30 minutes to have my car brought up to me place is a joke will never use again!

I have worked with Ray Beauchamp previously and was very happy to work with him again. He knew I brought my ford explorer in for service and that I wasn't certain a new vehicle was what I wanted to do. Even still he did everything he could to help me compare vehicles on the lot. He is very knowledgable about the vehicles and if there was something that he didn't know he was quick to find an answer for me. I did end up trading in the explorer and as before with Ray the experience was very pleasant and he is easy to work with.

Brought in my Ranger, for a rear main seal and oil pan gasket replacement, at 7:30 AM Monday morning. I had made the appointment the previous week. I expected it would be about four hour job. John told me that afternoon that would have to special order the oil pan gasket and the Ranger would not be ready until Wednesday evening. I expected a call Wednesday evening, but no call. Thursday, no call. Finally, I called Friday morning, John said it would be ready Friday evening. No call Friday evening. I called Saturday morning, Katy handed me off to Dave the service manager, no answer so I left a message. Dave called me back and said it would be ready about three o'clock. He called at one o'clock and said it was ready. I paid the $1400 bill and drove away. Why did it take 5 and a half days? I had to get a rental because of the unexpected delay. Why wasn't I kept informed on the progress of my Ranger? I've had oil changes and a brake job done at Don Chalmers with no compliant. I hope they address the problem I encountered.