Fowler Dodge Chrysler Jeep and RAM

My salesman was very efficient and did everything he could do to put me in a vehicle that fit my payment range and had low mileage. He is a very nice man and would recommend him to any of my friends along with Fowler Dodge.

Just like most buying car experiences, this one wasn't much different. Sometimes the car salesman and the financing people don't listen to you. I was trying to expedite my buying experience (I already had a loan and an electronic funds transfer for the purchase) but it still took almost two hours to get out of there once the price was agreed upon. The salesman was running around trying to get the car ready but stopped answering my questions or providing me with assistance. It was like he "handed" me off to the finance guy and was done with me. The finance guy spent 20 minutes shuffling around papers. I'm not sure what he was doing. Maybe I through him off when I told him I was already financed and he was stalling trying to come up with a different sales tactic? Either that or he was brand new and it was his first day (doubtful.) Overall, really happy with the car and the price. Just felt like I tried to get "handled" buy a used car process but I would buy from them again. Typical experience.

The whole thing was okay. My only gripe was a long wait on paper work after the deal was made and a really long wait for them to get the car to me.

I purchased a new Chrysler 200 convertible on May 18. There were cosmetic issues that I made them aware of at the time I purchased the car. I was also told the car had Uconnect when it did not. They agreed to install the Uconnect and fix the blemishes, so I bought the car. I made an appt for the following Wed to have the work performed. I called my salesman to verify they were ready for me - he said they were. I left work to take the car in and upon arrival was told that they did not have the parts and they needed to reschedule. We rescheduled for the following Wed and I went back to work. I called on that day and was told that the "paint guy" was out sick and they needed to reschedule again for June 13 and told me I may have to pay a portion of the Uconnect. I was told by the salesman that the car would be ready that evening or the following day (I was surprised as I expected there to be paint that needed to dry). I took the car in on this day and they stated they had me sign agreeing to pay $100 toward the repairs and stated it would be ready that day or the next. After not hearing from them, I called on Friday to find out if my car was ready - I was informed that it was sent to a body shop for the paint work as they do not have a paint shop, and their service manager does their paint work but could not do what my car needed - so, why did it wait 3 weeks? They also submitted for warranty paint repair where the primer was coming through. I was not advised before they took my car somewhere else, nor did I grant permission for them to drive the car to another location. I also found out that while this was my 3rd appointment, they had not touched the car until Friday, so my new car sat for 2 days I could have been using it. I got my car back on June 20, after 7 days. The car had over 100 miles put on it while they had it, there was a mud smear half way across the dash, a muddy hand print in the back seat, a dirty hand print on the canvas top, the passenger's seat had been moved all the way back in the car and a stuffed animal I had in a cup holder had been thrown on the floor. In addition, 2 of the scratches I had clearly indicated for repair had not even been touched. The outside of the car was not clean enough to really see if they were all fixed, and the inside of the car was covered in dust as though it had been driven down a dirt road with the top down or dust got in while they were buffing the car. Either way, the car felt filthy when it was returned and was clean when I dropped it off. In addition, when I went to leave the dealership, the service engine light was on - the car has 1,000 miles on it. The car had been driven back the 30 minutes from the body shop by one of their techs who did not report the engine light being on and the light was not on when I dropped the car off. They connected the computer to the car and installed an update that they stated was the cause of the light being on, but this should have been done without me having to say something since the light came on while the vehicle was being driven by them. So, after a week without the car, the work I stated needed done prior to purchasing is still not complete. They offered to let me keep the loaner another day while they buff out the other scratches, but I was obviously ready to have my car back. Now, I need to take it back some time to have the other scratches fixed, though I'm not thrilled about it being done by someone that is not a professional auto paint repair person and I'm rather nervous about taking it back to them. I'm also concerned about so much of the car being buffed out and the paint being worn down when it is brand new, but I guess how they repair the scratches is not up to me. They did not charge me anything when I picked up the car, but I am not sure if this was another oversight or if they decided not to charge me for the Uconnect after all the issues I've had already. :(

Tom and sales staff were great. The finance people came within 2 minutes of me walking out the door. I waited and waited and waited to talk to them. When I finally complained they claimed they had been looking for me. LIARS. I was sitting in the same customer waiting place for the entire time. They tried to sell me coverage I didn't want. Then the finance mgr came in saying he just wanted to meet me. LIAR. He tried to sell me the same coverage again I didn't want for half price. Wonder if I had held out if he would have cut it half again? They were rude. I have a business flipping houses. I've purchased maybe 20 houses in the last 5 years. It took longer to buy a car than a house.

we love our new dodge truck, the salesmen was great and done everything he could to meet our needs. the icee machine you have was just a extra bonus :)

My experience was good. Tom was a very good salesman

The first vehicle I test drove- the one I initially wanted and planned on purchasing, already had a deposit placed on it that morning. The dealership/sales people neglected to notice before wasting my time with it. I opted to look at a second vehicle. I had considered going through a credit union with a co-signee, so I had been speaking with a credit union rep off and on throughout the day. Thankfully, she went ahead and checked the book value of the vehicle I was considering. It turned out to be about $4,000 less- nearly HALF of what the dealership initially wanted for it. The dealership's financial person overheard my shock, disappeared, then came back, mumbled something about a "service fee" they'd missed, and gave me a new, MUCH lower price for the vehicle. Shady.

Don Siler was a great salesperson for us. He wasn't pushy, he was concerned with our needs and let us shop until the car was right. Kyle in finance was equally great. He was upfront, honest and communicated with us throughout the entire process. Best experience I have ever had at a dealership.

The salesman I dealt with was a nice guy and new his product very well. The area I had issues with was the finance department. Eventhough I ended up purchasing the vehicle, I did not care to much for the unwarranted pressure for the purchase. We eventually found common ground but I don't appreciate the demeaning attitude I recieved. I think they need to reevaluate thier trade in appraisals. I had two other dealerships in the area value my trade at a substantially higher amount than I recieved at Fowler. The person in charge tried to convince me that what he offered was the actual value of the truck. If not for the low price of the vehicle I purchased, I would of walked away. For future customers I would recommend standing your ground on value of trade and not giving in to a low insulting offer. I would buy another vehicle from the salesman but will never buy another vehicle from Fowler 240.