Reviews
Wonderful car buying experience. Ethan was super helpful...
Wonderful car buying experience. Ethan was super helpful and got me a very fair price for my trade in. Kyle worked wonders on my financing. I was pleasantly surprised with the interest rate and financial institution. I would definitely recommend Fowler Chrysler Jeep Dodge. Ethan and Kyle are the best.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are very pleased that you found the experience outstanding. We really appreciate the all Five Star Review!! Please let us know if there is ever anything else you need. Thanks again.
I would never ever use this dealership or any dealership...
I would never ever use this dealership or any dealership affiliated with it. The salesperson Daniel Cox knew nothing about the car he sold me even though he had several hours to prepare. The sales team as a whole is disappointing. I have to say though the biggest disappointment was the finance department. I felt like I was force fed to listen to a sales pitch when I clearly stated over and over again I wasn't interested. I was also misled on the actual price of the car and they supposedly had worked all of that out before we went back to finance. All I can say is car dealerships make their money somewhere but they Fowler will not be making any money from me ever again. I would highly recommend going somewhere else.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. You can contact me directly and I will do everything in my power to resolve this for you. Judi Lasseter, 405-616-3634.
We are so sorry that you found the transaction was unsatisfactory. We certainly would like the opportunity to make it right. Please feel free to email Jay (GM) at jayw@fowlerdodge.com.
Helpfull and Understanding
Very helpful. Agreed to my terms on what I wanted done on the vehicle that I wanted before purchasing it. During buying process I did recieve 2 different base amounts within 20 minutes. I got confused for a bit as they tried figuring out the real price. I did get the price I wanted after some time. No additional cost to the extra things they will do to the vehicle before I buy it. Overall.... excellent Time.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you very much for your feedback, we really appreciate it. We are very happy we could help you out and you had a great experience. If there is anything else you need in the future feel free to give us a call. Thank you again!
Bigjake
Very good buying expereance, smaal problem with wheel and tire exchange, but overall satisfactory.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your feedback. Please let us know if there is anything else we can help you with and we would be glad to do so! We appreciate your business.
Bigjake
The sales staff was very helpful and knowledgable,very good. However, replacement of different wheels and tires was a small commucation problem. I live 50 miles away from mthe dealership and returning twice to get the transaction complete was a little discuriging. But overall satisfactuy
- Customer service 4.0
- Buying process 5.0
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks so much for seeing us for your vehicle needs. I'm very sorry for the miscommunication on the wheels and tires. Thanks again for your business.
In the begining of our visit it was just to look at cars...
In the begining of our visit it was just to look at cars and trucks. Once we figured out what we wanted to do we wanted to test drive the truck we wanted. The sales man told me he needed to drive the truck off the crub so the truck wouldnt get damaged. We said ok. The sales man got in the truck and ended up wrecking the truck into something. So we had to find another one that we liked. We ended up finding a Blue Doadge Ram 1500 that we liked. We where told that the price of the truck was $18,900 I asked was he sure. He ensured me that it was the price of the Truck. So we sat down with the Finance person and found out after signing half of the paper work the the truck was not being sold to us for that price. It was being sold to us for almost $26,000. We continued with buying the truck even though we where lied to. Once all paper work was done the truck was sent off to be detailed and once again spoke to the sales man and was informed the the truck didnt have a second set of keys to this Brand new truck nor did it have the book to the truck. He told me he would have to order that Book an dwe would have to come back in about a week to get the book and sorry if we wanted a second set of keys we had to pay for them. I came back into the dealership a few days later to talk to a superviser about what had happened with the sales man with the price and about the book and the second set of keys. He informed me that the price was never $18900 and they did have me second set of keys and the book to the Truck. I am going to be honest and say I will NEVER shop from this dealer nor will I tell anyone to shop there. A matter of fact I will tell everyone that asks about the new truck how we where treated and advise them to go else where. I am very upset and disappointed on how we where treated.
- Customer service 1.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
It is not our policy to treat a customer in the way you described. We would like to research the matter and discuss it with you t. o try and correct the situation. Please feel free to email Jay (GM) at jayw@fowlerdodge.com.
We found a vehicle that we liked. The manager was...
We found a vehicle that we liked. The manager was horrid!!!! Thought we could stick it out. The manager was unwilling to make a deal with us then made us wait over an HOUR to work with the finance dept (we were paying in full for the vehicle) there were no other customers there!!! We walked off and they wouldn't even take $100 dollars off the price for the inconvenience! I would never shop here again!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Please feel free to email Jay (GM) at jayw@fowlerdodge.com. We would like to discuss the problems you had with our dealership. It is our goal to have satisfied customers and we would like to make this right with you.
I called about a used car advertised with Fowler Toyota...
I called about a used car advertised with Fowler Toyota and Fowler Honda, but was routed to Fowler I-240 Chrysler Jeep Dodge in Oklahoma City. According to Kelly Blue Book, Fowler's advertised retail price was $8,000 OVER Kelly Blue Book's retail price (if in mint condition). They tack on a nonnegotiable "doc" fee (though this would have been a cash transaction) and a fee for lifetime air in the tires (please!). They had a carfax attached to the ad, but exercising caution, tried to check the VIN# on CarFax website, and CarFax did not recognize the advertised VIN#. Sales person said it was probably a typographical error. The sales person was pleasant and attempted to be helpful, but it was clear from the bogus add-on fees and grossly inflated retail pricing that this used car dealership appears to be sleezy. Have read poor reviews about Fowler dealerships, and they are on target with my experience. It's more trouble, but important to be educated about the dealership and car you are contemplating purchasing.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We are very sorry that everything was not explained to you during your car purchase. Please give us the opportunity to discuss this matter with you and try and correct it. Please feel free to email Jay (GM) at jayw@fowlerdodge.com.