Reviews
Write a reviewInsurance Agent
Excellent experience from the Cadillac service department. Diron helped me with a loaner vehicle and the repairs were made in a timely and efficient manner.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the outstanding review! I'm very happy to hear that your service was completed in a timely manner. I'll share your comments with Diron and we look forward to working with you again down the road. Kind regards, CHRIS GOODWIN BDC MANAGER. CGOODWIN@BOBMOORE.COM
Your in good hands with Cadillac
I discovered I hade a scraped my rim on my Escalade. I took it to my dealer and they fixed it. Looks just like new.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Pat, taking the time to leave this reviews means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing Bob Moore Cadillac. Respectfully, CHRIS GOODWIN BDC MANAGER. CGOODWIN@BOBMOORE.COM
Bob Moore Cadillac Service
Service department is top notch! Reggie and Diron are great. They always help get my car in and out of service fast. Highly recommend Bob Moore.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jen, we appreciate your wonderful comments about the entire service team. I will be sure to pass along your kind words to Reggie and Diron. Thank you for continually choosing Bob Moore Cadillac for your vehicle needs. Kind regards, CHRIS GOODWIN BDC MANAGER. CGOODWIN@BOBMOORE.COM
Verry Happy!
This is my second Cadillac ad both have been purchased from Bob Moore. The experience has been great and so convenient. I highly recommend the purchase, but for me "service with kindness, a smile, and attention to detail" matters most!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I really appreciate you taking the time to leave us a review, Gee! Glad you were happy with everything, especially the service. Feel free to reach out if you ever need anything else! Respectfully, CHRIS GOODWIN BDC MANAGER. CGOODWIN@BOBMOORE.COM
Proud Again
I am very proud to be driving a Cadillac. My CTS had a car door dent on the passagenger side. I took it to my dealer and now it looks like new again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Pat, your positive review means a lot to us and we're so happy we could fix up your vehicle's door! Please don't hesitate to reach out if there's anything additional we can do for you. Safe travels!
SRX service visit exceeded all expectations
Took our SRX into Bob Moore for a scheduled service visit made with Diron. Vehicle was serviced as needed and performed additional checks at my request. They also performed a full vehicle detail as we just returned from a long road trip. All results were exceeded our expectations. Received text messages to let us know the status of our vehicle, they even let us know the window when we could pick up the car. Overall great experience, that is why they are the only one's to service our vesicles.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Gregory, we're pleased you had a good service visit with Diron. Please don't hesitate to reach out to us if there's anything more we can do!
Improving my ride
My Escalade was vibrating on the steering wheel. They balanced the tires and checked the entire car to improve the ride. It now rides much better.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for the feedback and review, Pat! We are glad we could get you back on the road safely! We are always more than happy to assist you if anything else comes up. Take care!
Best Sevice
Reggie is the best. He has my car ready on time every time and keeps me up to date on services needed for my ATS. When my car is in the shop he lets you know were they are on it so you are not wondering will it get finished today.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're so glad that Reggie always takes such great care of you and your car! If you ever need additional help, please let us know!
Denise Houston
Doug is my service advisor. He is very professional and has taken care of my cars through 5 Esclades. I'm very happy with the service I recieve.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Denise, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
What a huge difference in customer care!
Top notch customer service! The way everyone there makes sure you are taken care of BEFORE you have a chance to ask for something. Whether it?s anything from a snack, comfortable place to hang out or a loaner Cadillac Bob Moore is on top of everything!!! Sure, you bought an expensive vehicle and expect it to never have a problem. However in the real world things can go wrong. Bob Moore makes your problem their problem and keep you on the roadloyal with minimal time spent in their service Dept. Thanks again Doug for your help, you do a great job.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks! It's experiences like yours that really keep us motivated! Feel free to reach out to us if you need anything. Have a wonderful day.