Bob Moore Cadillac of Edmond

If I could rate it a zero I absolutely would! Purchased two Cadillacs in the past from Bob Moore. Manger could care less about customer service (and as he stated Oklahoma) and one lie after the other. Anthony has so many personal issues that couldn’t care less about customer service. Ended up being told the exact car I was looking for was available at their Norman location only to show up for scheduled appointment to be told sold the night before to dealership I had been working with. Do not do business with Bob Moore dealerships. They could care less about the customers! And comments from others that have had similar experiences on forums they can’t delete prove this is not uncommon.

I bought a 2021 Lexus UX200 from them, and after THREE days multiple warning lights/signals kept going off. I took pictures and a video of them and sent them to the guy who sold me the car. He told me to take it to the Tulsa Lexus dealership to have them look at it for diagnostics. When I took it to Lexus of Tulsa, I was told the car had been involved in a front-end collision so the warranty does NOT apply. I texted the used car manager at Bob Moore and he stated they usually do not pay for the cost for repairs after purchase. This is terrible service! A used Lexus with less than 23K miles practically driven off the lot only to experience serious issues that they won't pay for repairs? Really? Do not use this dealership!! They are NOT about a 100% satisfaction rate - quite the contrary.

Be careful with trade and resale values! They offered me 30% less than the dealer directly across the street for my very low miles (<3000) rare configuration, basically new Cadillac Escalade ESV in this low/no inventory environment. Then they were rude about it when I called them on it! Confirm your values before you go!

Kevin and his manager made my friend and I wait over 20 minutes just to print out a carfax on a car she was interested in. I even walked to the manager’s office and stuck my head in to ask why it was taking so long and they said they were “printing it now”, but it still took another 5-10 minutes. I suppose it was because the car was located in Tulsa and my friend planned on seeing it there the next day. They wouldn’t get any benefit from her buying there. It was incredibly rude and we won’t be going back there.

I went in to buy a used Subaru from Bob Moore Cadillac. I know very well when I buy a used vehicle, more than likely it will need some repairs. Especially something of that age. Before I purchased the vehicle I let the salesman, and manager, know I wanted a print out of the cars used car inspection showing what repairs were recommended when they inspected it. I repeatedly mentioned I was worried about head gasket failure because it is a common failure of these engines. I was informed that they would put a copy in the car for me. I also made sure I got in writing, signed, that if there was a head gasket issue, What I got looked like a typed up record of the oil change from Word. So I took the vehicle the very next day to have it inspected by a trusted mechanic. We found repairs like brakes, A/C leaks, lights out, and multiple little things. Common for a vehicle this old, I wasn't expecting a perfect vehicle. I even expected tires to need to be replaced. By the way, for those that don't already know, it is a safety issue if tires are beyond 6 years old as rubber degrades rather steadily in all but perfect conditions. What I did not expect was the tires that were on the vehicle were ten years old! That is extremely dangerous to drive on! It also explained the poor ride I had. The next thing I did not expect was a coolant leak from behind the front timing cover. After all, I asked for the inspection they did and got a record of the oil being changed. Where the coolant was leaking at indicates a water pump leak, or worse cylinder head gaskets leaking. So I went back to Bob Moore Cadillac, to let Clinton Stover the sales manager about what I had found. Again, I asked for the used car inspection report. By this time, I wasn't surprised the report never materialized but Mr. Stover, the "used car" sales manager, gave me his word at noon on July 7th that he would take it to Bob Moore Subaru. That they would check it over and see what is going on. He told me that he would have answers for me no later than that next evening. I never heard from Mr. Stover. So I went back to Cadillac after work on the 8th to try and get answers I was told that I would have. When I got there Mr. Stover was no where to be found. I still do not have answers. One thing I did finally get was the used car inspection. Someone else magically got it for me after the manager some how lacked the ability. The used car inspection clearly denotes tires in excess of 6 years (10 years old), a major coolant leak behind front cover, along with a massive oil leak. I bought this car with no financing from them at or above retail price listed at NADA and KBB. Them clearly knowing the tires were unsafe and the engine might have major problems. As of this morning, the 9th, I still have not heard from Mr. Stover. I will continue to provide updates as I learn more.

Worst experience ever . Went to purchase a vehicle and asked to checkout bad radio and sales manager told me they would check it out and call me on Monday. I assured them that I wanted the vehicle . Did not receive a call on Monday and texted the salesman Carson and he told me the used car market was fast moving and they had sold the vehicle. I believe the managers name was Adrean Second time I’ve had a bad experience with them . Never going back . Shop elsewhere Nothing worst than people lying to you

Great and no pressure experience. Everyone was knowledgeable and worked their ends flawlessly. Recommend going in and speaking with them if your shopping around for sure.

Had a great car buying experience with my buddy Carson! I’d definitely suggest them you.. Pressure free sales is what I like and this was definitely a great experience

Jonette was the key to making the sale. She is very professional and really gets to know her customers and their needs, wants and concerns. I cannot say enough good things about her. She knows how to close the deal. I shopped at BMW, GMC, Ford, VW etc. Jonette was the only sales person that asked good questions, let me take my time and understand what I really wanted, a phenomenal vehicle for my wife. No one else even asked. Basically take it or leave it. Thank you Jonette!

Great people to work with, great salesman, everyone was honest and worked hard to make a great deal for us. I would recommend them to family and friends.