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Bob Moore Cadillac of Edmond

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (628 reviews)
Sales hours: 10:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 10:00am–7:00pm 7:00am–6:00pm
Tuesday 10:00am–7:00pm 7:00am–6:00pm
Wednesday 10:00am–7:00pm 7:00am–6:00pm
Thursday 10:00am–7:00pm 7:00am–6:00pm
Friday 10:00am–7:00pm 7:00am–6:00pm
Saturday 10:00am–7:00pm 8:00am–3:00pm
Sunday Closed Closed
New (855) 688-2335 (855) 688-2335
Used (888) 844-0348 (888) 844-0348
Service (877) 821-0241 (877) 821-0241

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (628 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Moore Cadillac of Edmond from DealerRater.

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Car owner

Ryan from services is such a great helper! Always able to fit us in with our schedule and very helpful, not to mention friendly as well! Highly recommend you schedule your appointments with him!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We appreciate your excellent star rating. We hope to see you again soon!

Great Customer Service

Our experience was by far The Best experience my wife and I have ever had with a dealership. Our Sales Consultant, Thomas Masseen, was knowledgeable, friendly, professional, and very genuine. We would highly recommend anyone who is looking for a top quality brand vehicle to come to Bob Moore Cadillac. You'll find not only great customer service but an exceptional company that we feel will stand behind their automobile's and client's. It's a rare find these days. We're definitely happy with our choice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the review and we will certainly let Thomas know!

Very happy!

Sales staff was great. Finance people very helpful. Everyone took the time to help us and made my wife and I feel important to them! Facilities are very modern and customer friendly. Had a lot of cars and they helped us get exactly what we wanted. Great place to buy a car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for the review! We are glad you were happy with your experience.

Reasonable charges

The dealer is always out of mind once my warranty is up ....however ,the price quoted over the phone was worse case scenario but once I arrived the work was actually less than I expected. The vehicle is a pricey one but we all know dealers charge whatever . The service contact guy was pleasant and not pushy about other things they suggested to be repaired, overall I felt good not handled.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your business!

Great dealership, service, and people!

I have been very happy with my 2015 Cadillac SRX! First of all I had never owned a Cadillac product but my son urged me to check them out. My first priority was to buy from an American owned company. Mark Lee was my salesman and he was wonderful. I feel like I have made a life long friend and will deal with him again! Ryan Brosnan has handled my service and again he has been wonderful. The waiting area is very nice, everyone I have dealt with has been very friendly and accommodating. I had a problem that Jeff Crane helped me with and I was very pleased with his approach to solving my problem! I love my car, I love the people, and I love the treatment from Bob Moore!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Congrats on your SRX Johnnie! We are happy you had a wonderful service experience. Thank you for the 5 star review.

retired

Always attention to the customer and great service is a hallmark of Bob Moore.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the wonderful service review Bob. We appreciate your business.

Service with a smile

I am a very proud owner of two Cadillac's. My Escalade had a car door dent on it. I took it to Bob Moore Cadillac in Edmond, Oklahoma without an appointment. My service consultant (Dixon Carter) took my keys and in 30 minutes, I had the car back in excellent condition. That's service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank for the review Pat. We appreciate your business.

Best Service Advisor Ever

Reggie is the best service advisor. He's always very accommodating on anything we need when getting my car in for service. Reggie is extremely professional and personable at the same time!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We think Reggie is pretty great too. Thanks for sharing your experience.

Vice President

Service was excellent. Weekend service was on time. Rep Diron Carter always helpful when he is not available. The staff from loaning a car and checking out are always professional and courteous. Customer rep offer sound advice on the top priorities to repair. Great follow up. They care regardless of the age of the vehicle. I appreciate that concern.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks for the review. We appreciate your business. Please let us know if there is anything we can help with in the future.

Service Repairs

Excellent service, fast, friendly get it done atmosphere. Thanks Bob Moore Cadillac service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for the review!