Reviews
Quick and easy
Bod Howard had a special service weekend, $9.95 tire rotation. In and out under 30 minutes. Friendly and professional; quick and easy. Great service and saved me money.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words! We are thrilled that you had a pleasant service visit!
David
Very impressed with our salesman Rich and Josh in finance. Both were very helpful and informative. All employee were very friendly and eager to help. I would recommend Bob Howard Dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, David, for your kind words about Rich and Josh! We are very happy to hear that we were able to provide you with an enjoyable experience!
New truck purchase
Very laid back salesperson which made me feel comfortable during the entire purchase process. Salesman even followed me home to deliver my new truck.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Jarrod, for your kind words! We thank you for your business and look forward to your next visit!
Dahn King-Elam (Oil Change)
I had a good experience with Stormi and everyone that I have come in contact with at Bob Howard.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words for Stormi, we appreciate it!
New Car Purchase
Worked with Trey to buy a car, he was pleasant and easy to work with. Wound up with a new car and it is doing great.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Randy, for your kind words about Trey! We are very happy to hear that we were able to provide you with an enjoyable car buying experience!
Customer
Bob Howard Service Advisor, Curtis kept me informed from beginning to end on the service that was being performed on my truck. I?m very happy with the repairs done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Archie for your kind words for Curtis! We are thrilled that he provided you with a great service visit. We look forward to your business with us again!
They Really Took Care Of Me.
Great Staff and great prices. They really helped me out and got me the best deal for my situation. I highly recommend buying from here.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Brad, for your kind words! We thank you for your business and look forward to your next visit!
Awesome
Always speedy and quality service! Will definitely be back again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with a speedy and enjoyable experience!
How to treat a customer
You know how often you rate a doctor by their "bedside manor"? Well I rate our sales executive in the same way. He was thoughtful caring and complete with every phase of our used car transaction. Special note:his name is Grant and you can ask for him by name.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Michael, for your kind words for Grant! We thank you for your business and look forward to your next visit!
Terrible service
I scheduled an appointment for an OIL CHANGE witch Curtis and Bob Howard in Edmond. I also had a nail in two tires. Good thing I purchased the road hazard package when I purchased the vehicle, which has less than 40k miles on it. Curtis called and said they weren?t able to patch the tires and I need new ones, I told him I purchased the road hazard package and he said the tires are too worn to qualify, even though they don?t have 40k miles on them yet. I didn?t argue and said okay, please replace them as I have to leave for a work trip early the next morning and need my vehicle back. I highly doubt he submitted the pictures to the road hazard warranty people but he said he did. My wife dropped me off after work at 5pm, they?ve had my vehicle all day so I assumed it would be ready. It wasn?t. I waited for an hour and half and finally paid and left. On my way home I was scrolling through the dash options and noticed they did not reset my oil gauge or put a new sticker on the windshield. I called Curtis to confirm they did the oil change, as I am leaving for 1,000 mile trip the next morning at 5 AM. He said yes they must?ve just forgot to reset it but double checked in the computer and said it looks like they forgot to do it. They were closing in 10 minutes and did not have time to do it that night so I had to cancel my trip that I made very clear I had the next day. Of course, Curtis says it was someone else?s fault and he wasn?t aware of an oil change. The next morning he text and says it was his fault he apologizes bring the car back up and he?ll take care of it. I go back up there the following day and after all of this I still get charged $100 for an oil change. In addition to the $1k plus for new tires that should?ve been covered by the road hazard warranty. I?ve bought at least 5 vehicles from Bob Howard over the years and after this experience I will never do business there again.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for bringing this to my attention. I apologize for your experience with our service department. I would like an opportunity to fix this and to earn your business, please contact me at tbranch@BobHowardAuto.comI look forward to speaking with you. Tim Branch General Manager