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Bob Howard Nissan

(891 reviews)

Reviews

(891 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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The waiting room needs to be updated with newer chairs

The waiting room needs to be updated with newer chairs especially when you have to wait over 2 hours.they are very uncomfortably. Not sure I will return.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Buddy, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve.

Good job.

Good job. Timely manner. I would recommend this shop to others. Close to my new home. Nice people, good and fast. I will definitely come back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Ed, thank you for taking the time to leave a review for us at Bob Howard Nissan, Inc.. We're happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. Take care!

Very nice & efficient.

Very nice & efficient. I arrived a little early, they still tool my car right in and started to work!! They were very polite! I was in and out pretty quick! Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Kenneth R, thank you so much for your high rating! Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!

Great customer service great environment.

Great customer service great environment. Store was clean. Parking lot was clean. Staff was very nice and very straightforward honest which is exactly what we were looking for.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to let us know how we did. We hope you have a great day!

Quick professional service.

Quick professional service. Chris worked to find the most cost effective solution for the repair of our vehicle. I would not hesitate to bring my car back the next time I need service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Don, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bob Howard Nissan, Inc.. We are always more than happy to assist you if anything else comes up. Take care!

Sonny Gamble is the best sales person ever, his

Sonny Gamble is the best sales person ever, his personality, his product knowledge, and most of all, his kind heart. Also, Trey, the finance manager, I've never had a smooth and satisfying deal ever.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Macon,Maricharles, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Bob Howard Nissan, Inc.

Very very nice helpful team.

Very very nice helpful team. Service done quickly and complete. No pressure. Very customer focused. Quick to get you in and out. I am very satisfied

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. Thanks again, have a great day!

Robert provided efficient and hospitable service during

Robert provided efficient and hospitable service during the time of my vehicle repair. They were able to have my vehicle looked at and serviced in less than 24 hours. With clear communication and a hassle free experience I cannot recommend their service crew enough.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Jacqlyn Lee, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Very efficient, timely, reliable service I got in there

Very efficient, timely, reliable service I got in there early and was given a good deal. It was a busy rainy Saturday morning. I got in and got it done

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for taking the time to let us know how we did. We hope you have a great day!

Service was great and no one pressured me to buy

Service was great and no one pressured me to buy anything. Transaction was smooth! Will be returning to fix the problems my car is having.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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