Terrific Sales People and Managers
After getting the run around at another Nissan Dealership for 3 hours we left and came to Bob Howard. We let them know our frustration with the other dealership and told them what we would give for the new car. They made it very easy to do business and hit our price. They were very courteous and very professional. Go to Bob Howard for your next new or used vehicle. You won’t be sorry you did.
Thank you for your kind words for our team! We are thrilled to have been able to provide you with an excellent car buying experience! It is always great to hear that we were able to make a customer's experience truly exceptional! We thank you for your business and look forward to your next visit!
It was ok but I noticed they left a bolt loose under the hood and there was light oil or grease on the steering wheel
Thank you for bringing this to my attention. I apologize for the loose bolt under your hood and the grease spots on your steering wheel. I would like an opportunity to address your concerns and to earn your business, please contact me below. I look forward to speaking with you. Barrett Determan General Manager bdeterman@BobHowardAuto.com
Almost always very friendly service. This time no different. Very courteous and attentive Right In on appt time Extra - Was kind of surprised at amount of vehicles on the lot to look at. Actually been considering buying a new truck and I don’t think there was more than 5 regular Titans on the lot. When you are looking and that is it kind of disheartening
Thank you, Jeff, for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
This is the first time we buy from Nissan. We bought the Versa for my son graduation gift. They make it easy to buy the car! The process was quick and easy. It was the quickest !!! Loved the car! Loved the service! We will be back soon to get my car!
Thank you, Jeannie, for your kind words! We are thrilled that you had such a great car buying experience here with us! We thank you for your business and look forward to your next visit!
Regular oil change turns into new car purchased
I have always been treated as a VIP customer even for regular oil changes. On a whim, I inquired about the trade in value of my 2010 Maxima to apply towards the purchase of a new Murano. I was able to negotiate the amount I wanted for my trade in and the final purchase price on my new car. It was easy peasy. Everyone was courteous and accommodating.
Thank you Melanie for your kind words for our team! We are thrilled that you always have the best experience here with us! Thank you for your continued business and we look forward to your next visit!
BEST CUSTOMER SERVICE !!
Fred Kellar is AWESOME!! I was not sure what I needed to do He was patient , informative and made the process so easy. Even took my rental back for me ! Once I made the decision he still checked on me ,. Daryl Johnson, the manager is just as wonderful! Not one bit pushy and goes out of his way to see you're happy. They are all nice here, you don't feel pushed and pressured !
Thank you, Linda, for your kind words about Fred and Daryl! We are very happy to hear that we were able to provide you with an enjoyable experience!
We were very happy with our overall experience. They helped us get the most for our money. We would definitely go back in the future.
Thank you for your kind words! We thank you for your business and look forward to your next visit!
This salesman was very knowledgeable and friendly and made me feel confident I was making the right choice. I love my new car! Plus the purchase process went smoothly.
Thank you for the review, SG! We are very happy to hear that our team treated you well and was able to help you with your shopping experience. Enjoy your new 2021 Rogue and have a great day!
Handicap and and now bankrupt
I have heart failure and I have medical issues with my feet and legs. I told the girl on the lot who I talked to on the phone before I took the 1 hour drive up there. I told them that I was a widow and could only make a $300 payment which she agreed it would be great. So I got a 2017 vehicle for 18,000 my payments were $375 I paid for a new Rogue in July 2020 , but I purchased a 2017, a week later the engine light came on. Still haven’t got fixed. It’s January 2021. But I’m a widow with many disabilities, so I’m stuck with a three year old car that I paid $18,000 for... so be very careful.. I asked the guy who was doing the loan to let me see the computer screen to see what I was signing after the 3 time they raised my payment and he told me everything was the same as first contract! I trusted ole Chelsea and her step dad and I got screwed for 84 months of almost $400 payments! I’m almost 60 a widow and handicapped!!!! Which they knew!!!! And still screwed and old lady!!! Watch OUT!!!!!
Thank you for bringing this to my attention. I apologize that your recent experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Barrett Determan General Manager bdeterman@BobHowardAuto.com
Needed new tire under warranty
Dropped off my car at 12 called back at 4:00 talked with service manager who was awesome to work with. My original tech had taken off prior to work being done.
Thank you, Helen, for your kind words for our staff! We thank you for your business and look forward to your next visit!