Lithia Chrysler Dodge Jeep Ram Fiat of Santa Fe

Worst customer service. Genuinely do not care about their customers. These guys will lead you on lie to you and then be rude and disrespectful. On top of that the quality of work from their service department is subpar. When you have an issue instead of trying to address your concerns the general manager Lance himself will actually come out and tell you he doesn't care about trying to fix the issue with their service.

If I could give 0 stars I would. So much to say, but I don't want to give this place anymore of my time. To sum it up, basically the worst car buying experience I've ever had. Stay away from this dealership. Dishonest, pushy, didn't care about anything but making a sale.

BUYER BEWARE!!! Prices way to steep, firm prices for the market price for a used vehicle. If you are doing a trade in they would go at least $1,000 or more below market value. Cannot see them selling the vehicle because of how high the ask is sorry but it's the truth. It cost less to get a new vehicle from the Toyota Dealership than to buy a used vehicle from theirs, going above and beyond normal rates.

Awesome team and a great selection of cars. The sales person who helped me was easy to work with. I was able to drive a couple vehicles to narrow down my selection before making a decision on what I wanted.

Worst dealer ever they sold me a faulty car and never fixed it. Ruined my credit got the car repoed .Stayed with my deposit and now I have a 20000 dollar loan on my credit. Worst customer service never tried to help me when they said they would. Stop answering my emails, calls and text. By far the worse dealer that I have dealt with. Recommendation don’t buy their used cars.

This is probably the best dealership in Santa Fe; However, the management is the worst! I've bought 3 vehicles and every experience was great! Not sure who runs this store but they need a new stage of management.

Service department is incompetent. Took my vehicle in for a radio that was functioning but cutting in & out when the USB port was utilized. Vehicle's radio was returned broken and inoperable. Contacted the dealership and corporate office which markets "Lithia Cares" campaign. Waste of time. When asked what I hoped to achieve, I communicated I would like my radio back to the state it was in when I brought the vehicle in for service. Due to the particular part not covered under extended warranty, the Lithia organization will not assist. . I just want my radio back to the state it was. Nothing more. Where is the humanity and decency? If I borrow a neighbors item and then return it broken, is that acceptable? This type of "money" before humanity business model has got to stop. Do the right thing!!! Communication was poor at best from the service department. It took 2 weeks for them to return my vehicle with the radio broken.

Terrible communication and vehicle problems. I purchased a used car just over a week ago from Lithia with a 60 day dealer guarantee. Within 1 day of purchase the check engine and other warning lights had come on. Brought my car to the Lithia service department who agreed to take a look. This was a week ago, and since then the service department have not contacted me. When I called them, they said they had sent the car to another dealer down the road. Lithia are not giving me any information about when I can get my car back. When I called the other dealer, they said they quoted Lithia 2 weeks before the car can be even be looked at, let alone fixed. Meanwhile I have no car and Lithia are refusing me a hire vehicle. I had the car for *one day* before it went wrong!

it didn't start off well..i went in on a day my Service advisor was off so i got no help. Once Victor was back he took care of my issue and managed to squeeze me in. even though they were booked for a month out.. Victor worked very hard to get my Compass repaired and back to me ..He knew it was my only vehicle.. Parts were delayed ..but he let me know the status each day and i was able to get ahold of him when i needed to..

They are very unprofessional, unorganized, and rude. No communication whatsoever. Never again will I take my vehicle to this dealership for maintenance.