Reviews
Terrible communication and vehicle problems.
Terrible communication and vehicle problems. I purchased a used car just over a week ago from Lithia with a 60 day dealer guarantee. Within 1 day of purchase the check engine and other warning lights had come on. Brought my car to the Lithia service department who agreed to take a look. This was a week ago, and since then the service department have not contacted me. When I called them, they said they had sent the car to another dealer down the road. Lithia are not giving me any information about when I can get my car back. When I called the other dealer, they said they quoted Lithia 2 weeks before the car can be even be looked at, let alone fixed. Meanwhile I have no car and Lithia are refusing me a hire vehicle. I had the car for *one day* before it went wrong!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your feedback. It’s regrettable to learn that the used vehicle you purchased recently started having issues. I understand the frustration and apologize for any inconvenience this has caused. I would like the opportunity to speak with you about this further and hope you will contact me at your earliest convenience. Richard Gonzales 505-428-5662 General Sales Manager
it didn't start off well.
it didn't start off well..i went in on a day my Service advisor was off so i got no help. Once Victor was back he took care of my issue and managed to squeeze me in. even though they were booked for a month out.. Victor worked very hard to get my Compass repaired and back to me ..He knew it was my only vehicle.. Parts were delayed ..but he let me know the status each day and i was able to get ahold of him when i needed to..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you taking the time to share this feedback. It’s unfortunate to hear that your visit did not start off the way you would have hoped, and I apologize for the parts delay. If you would like to discuss this further, I would appreciate the opportunity to speak with you at your earliest convenience. Richard Olson RichardOlson@lithia.com Service Manager
They are very unprofessional, unorganized, and rude.
They are very unprofessional, unorganized, and rude. No communication whatsoever. Never again will I take my vehicle to this dealership for maintenance.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
It’s unfortunate to see your recent visit was less than satisfactory. Our goal is to provide exceptional customer service and communication and I apologize if we didn’t meet these expectations. I would appreciate the opportunity to address this and learn more about what happened. Please contact me at your earliest convenience, thank you. Darrel Cubillos Darrelcubillos@lithia.com Service Manager
I've already given out 5 recommendations.
Super easy and friendly experience. The salesman Nicholas was very helpful and made everything very painless. The finance guy Sergio was also helpful and pleasant. I took a few of Nicholas' cards and have already passed them out to friends and colleagues.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Tristan, we're pleased to see Nicholas and Sergio made your car buying experience easy and painless. Thank you for recommending us, see you next time!
Service
Dealing with service was easy. Service representative Robert was excellent. Everything was explained and service was done as scheduled and on time. I would recommend dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Joe, we are happy to hear Robert was excellent to work with during your visit. come see us again soon!
Happy Jeep renegade owner!
Very comfortable and easy from start to finish. The salesman is as friendly and knowledgeable. The test drive was combo of highway and street driving. Financing process was smooth as well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Tammy, it's wonderful to see your car buying experience was smooth and our team was friendly during the entire process. Let us know if you need anything in the future!
GREAT PLACE TO GO
José Tapia From Lithia In Sante Fe was the best customer service and knowledgeable person ive ever dealt with when buying a car! VERY GRATEFUL
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Zane, we are happy to see Jose provided the best customer service during your car buying experience! We look forward to your next visit!
Disappointed on 1st contact with the service dept.
My first contact with the service department for my FREE tire rotation/oil service on my new Rubicon. No, we only do 4 tire rotation on Wranglers. Went to Discount Tire. 5 tire rotation and balance, NO CHARGE. Set an appointment for oil service. When I arrived at appointment time, I was told it would be 2 1/2 hour wait. I should have been contacted, so I wouldn't have wasted my time/gas going to the dealer. Reschedule appointment. Not a good start with them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Ken, thank you for reaching out. Our records show you did not have an appointment set up to diagnose the issue you were having with your vehicle and unfortunately we weren’t able to immediately fix it because of that. We understand if you are frustrated and apologize if this was inconvenient for you. If you would like to discuss this further, please contact me directly. Darrel Cubillos Darrelcubillos@lithia.com Service Manager
Simple process, great value
Nicholas from Sales and Alex from finance made this such an quick and enjoyable process. There was no pressure that you see at other dealerships.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Joey, it's wonderful to see you had an enjoyable experience with Nicholas and Alex. Come back again soon!
Best service!
Incredible customer service they treat me like family. I have bought many vehicles here and I will continue buying. I will definitely recommend to all family and friends!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Mike, we're happy to see our team provided incredible customer service during your visit. Thank you for the recommendation, we'll see you next time!