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Lenoir City Chrysler Dodge Jeep RAM

(621 reviews)
Visit Lenoir City Chrysler Dodge Jeep RAM
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–8:00pm 7:30am–6:00pm
Saturday 8:30am–8:00pm 7:30am–5:00pm
Sunday Closed Closed
2021 consumer dealer award
View 1 awards
2021 consumer dealer award

Reviews

(621 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lenoir City Chrysler Dodge Jeep RAM from DealerRater.

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Lenoir City Jeep is a dealership that has quality service...

Lenoir City Jeep is a dealership that has quality service as well as attentive and friendly staff. The work was done in a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for your review and feedback. We absolutely thrilled that we were able to help you with any services you needed. Please reach out if you need anything else. Safe travels and we look forward to being of service again.

The service, and oil change was completed in the...

The service, and oil change was completed in the estimated time frame. The charge was as estimated. I will schedule my next oil change here as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very much loved our experience at buying a new...

Very much loved our experience at buying a new truck.Tyler treated us very well. First time in a Ram! Tyler is the best salesman.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent attention to the customer. Willing to help and...

Excellent attention to the customer. Willing to help and work within the limits that the customer requires. Looked for the car and credit situation that was best for the customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

A very excellent place of business I will buy my future...

A very excellent place of business I will buy my future car here and Tyler forth was honestly the best car sells man there in my opinion he helped me find the right truck for me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I was recommended this place because every time my friend...

I was recommended this place because every time my friend went here they were able to help her and her family. They did the exact thing for me and mine. Everyone was very friendly and listened to my needs and conditions. They were able to help me, in the best way they could to getting me a new car. Even received a call the next day from my Sales Rep to check on me and how I was enjoying the car. They are there to actually help you and that sets them apart from other places. Very pleased with my visit.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

As always I had a quick and painless experience. I called...

As always I had a quick and painless experience. I called on Tuesday for an appointment on Thursday, told them what I needed and then showed up and took care of the rest. No surprises and was kept informed of the progress of truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They will sell a car out from under you.

They are very nice, but be warned. I found a car that they had for sale and inquired about it. They asked when I could come and look at it but the AC compressor was bad. Me being a few hours away, I didnt want to take too much time off of work waiting on a car to be repaired before I went to look at it so I told them I wanted to wait until it was fixed. This went on for 3 days. I was VERY serious about purchasing the car and talked to the salesman and internet manager every day. This type of car is rarely found this clean. After they fixed the AC they found that they also needed to replace the EGR valve and was looking for one locally. The next time I heard from them was a text saying that they had just sold the car to someone else. I never asked them to hold the car as I thought it was being worked on and they we had an understanding that I would be the first one to look at the car once it was ready No. They will sell a car right out from under you just to move the inventory. If they are willing to do this then what other things are they hiding into your financing? If you are interested I guess you will have to sit at the dealership for it to be repaired in order to buy it. Another stealership bit me. Don't let them bite you too.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Charles, We take our customer feedback very seriously, and I would appreciate the opportunity to address all of your concerns further. Please reach out to me at a time that is convenient for you. I look forward to hearing from you soon. Best, Eduardo Martorell emartorell@drivelenoircity.com

I really appreciate our service representative, Lindsey,...

I really appreciate our service representative, Lindsey, ensure my repair questions were all answered. Lindsey's kind and clear communications gave me confidence that my vehicle was going to be repaired correctly and my daughter will be safe driving back to college.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Pete, thank you for taking the time to write a positive review! We are thrilled to hear you are satisfied with the high level of customer service you received with Lindsey and with your repairs! We are looking forward to taking care of your auto needs in the future.

Don't trust them

They are very nice, but be warned. I found a car that they had for sale and inquired about it. They asked when I could come and look at it but the AC compressor was bad. Me being a few hours away, I didnt want to take too much time off of work waiting on a car to be repaired before I went to look at it so I told them I wanted to wait until it was fixed. This went on for 3 days. I was VERY serious about purchasing the car and talked to the salesman and internet manager every day. This type of car is rarely found this clean. After they fixed the AC they found that they also needed to replace the EGR valve and was looking for one locally. The next time I heard from them was a text saying that they had just sold the car to someone else. I never asked them to hold the car as I thought it was being worked on and they we had an understanding that I would be the first one to look at the car once it was ready No. They will sell a car right out from under you just to move the inventory. If they are willing to do this then what other things are they hiding into your financing? If you are interested I guess you will have to sit at the dealership for it to be repaired in order to buy it. Another stealership bit me. Don't let them bite you too.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, We take our customer feedback very seriously, and I would appreciate the opportunity to address all of your concerns further. Please reach out to me at a time that is convenient for you. I look forward to hearing from you soon. Best, Eduardo Martorell emartorell@drivelenoircity.com