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Lenoir City Chrysler Dodge Jeep RAM

(622 reviews)
Visit Lenoir City Chrysler Dodge Jeep RAM
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–8:00pm 7:30am–6:00pm
Saturday 8:30am–8:00pm 7:30am–5:00pm
Sunday Closed Closed
2021 consumer dealer award
View 1 awards
2021 consumer dealer award

Reviews

(622 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lenoir City Chrysler Dodge Jeep RAM from DealerRater.

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Service visit

If five-star service had a name, it would be Lindsey Watts. She answered all of my questions and if she didn't know, she asked the technician who would be working on my truck. She went above and beyond and deserves to receive recognition.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We will be sure to thank Lindsey for providing you with exceptional service. We look forward to working with you again!

Oil change and Recall Campaign for radio monitor.

The service was completed in a timely manner. However, I can’t rate the dealer five star due to the amount of time spent to schedule an appointment. It took about two hours and three phone calls to reach someone in the Service Department to schedule an appointment. A customer should be able to contact a service representative on the first call.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Carl, thanks for your feedback. We'll be sure to share your comments with our Management Team. We hope you consider us again in the future.

We drove an hour and a half to get here and it was well...

We drove an hour and a half to get here and it was well worth it. Make sure to ask for Abdoul, as he was eager to help us and very transparent with fees and prices. Very happy with our deal and the friendliness of the staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We will be sure to thank Abdoul for providing you with friendly and efficient service. Let us know if there is anything else we can help you with. We look forward to working with you again!

Our salesman was awesome & understanding! He made the car...

Our salesman was awesome & understanding! He made the car buying experience a breeze! We will definitely be buying more vehicles from here! A great guy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive review and rating! We are happy to know that your sales representative was awesome and understanding during your car-buying experience. We value your business!

Informative sales staff. They were not pushy or high...

Informative sales staff. They were not pushy or high pressure. They allowed us to have a long test drive to really get a good feel of the truck. They understood that it was a big purchase for us and let us take our time to decide if that was the right truck for us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We understand it's a big decision where you purchase your truck from, and we are grateful to have been chosen. Thank you and we hope to see you again! If you have any additional needs or questions, we will be more than happy to assist you! Congratulations and safe travels!

The service was good and completed in a timely manner....

The service was good and completed in a timely manner. However, I didn’t appreciate the mechanic leaving black grime all over my steering wheel. He also left finger prints all over the door and hood. Wash hands or wear gloves.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, I am concerned to learn about your dissatisfaction regarding the condition of your vehicle upon return. We want to provide excellent service to all of our guests and would appreciate the chance to address your concerns. Please feel free to reach out to me at your own convenience. I look forward to connecting with you. Best, Eduardo Martorell emartorell@drivelenoircity.com

Very friendly people there my salesman was Tyler and...

Very friendly people there my salesman was Tyler and finance was Brian . I was in and out. I would recommend them to anyone . And in the future I will purchase here as well when I am ready to upgrade again . Awesome service and Awesome people by far

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We will be sure to thank Tyler and Bruan for providing you with excellent service. Let us know if there is anything else we can help you with. We look forward to working with you again!

Janet got me exactly what I walked in and told her. It...

Janet got me exactly what I walked in and told her. It was a quick visit and the staff was duper kind and courteous! I would recommend to anyone!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very helpful and knowledgable salesman Kenneth Pruitt...

Very helpful and knowledgable salesman Kenneth Pruitt helped get us what we wanted and made the process painless and easy for us and had us on our way pretty quickly even though we were a bit picky on our vehivle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Janet was nice and bubbly and very friendly. She was very...

Janet was nice and bubbly and very friendly. She was very patient with me and she showed me a few different SUV’s. I finally decided on the one I wanted. Brian in finance was very upfront and honest and he gave me all the important information about what I was paying for and how much everything came out to be. I highly recommend they were very nice and they worked with me on what worked best for my budget. Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.