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Parkway Ford of Lexington

(359 reviews)

Reviews

(359 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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USED Hyndai Genesis

Teng Lee, the internet sales manager, was GREAT to work with even though we could not close the deal. Very helpful and considerate people to deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Robert, your positive review means a lot to us and we?re happy we could help you! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Mrs Hayes

My experience was a pleasant one. No pressure to buy, I told my sales representative what I was looking for and he found what I wanted,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Continued good service at Parkway Ford!

On a busy day at Parkway Ford - appreciated the short wait for our scheduled appointment for tire change.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We appreciate your business and hope that you will continue to use us as your main source of service and vehicle purchase.

Service Experience

This issue was a little more difficult to diagnose, but my service team came through and repairs were done well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

David, it is great to read such wonderful comments about your recent experience with us! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Routine maintenance service

Only one improvement to suggest; a free car wash. Excellent service provided by staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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New car purchase

I appreciated the network developed by FORD dealers in the MidAtlantic. For my optimal car choice, there were few available options. It was a very busy time of year to purchase and obtain car.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate your business.

William

Your service dept is awesome that is the main reason I bought my car there Frankie and JB do a great job squeezing me in when I can't make an appointment and taking care of any concerns that I have. As long as they continue the excellent service that I constantly receive I will continue to come.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great dealership, great experience

I had a great experience at this dealership! They were extremely friendly and courteous as well as quick and efficient! I drove over 2 hours and needed to get in an out and they most definitely assisted me with doing that. All the paper work was already almost done once I arrived and I got a GREAT deal! Once I test drove my vehicle and noticed something wasn't quite right, the service manager came right out and drove it, took it right back to the shop found the problem and fixed it in about an hour! This was by far the best car buying experience I have had.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your business.

Oil change and tire rotation

Great service and completed on time! I have bought a Ford f-150 here and had my wife's Chevy equinox services here. Great every time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Escape Man

Great experience they found the car I wanted and didn't get a great price but I like dealing with hometown Dealer .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate your business and always strive to make sure our guests gets the best deal possible.