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Parkway Ford of Lexington

(359 reviews)

Reviews

(359 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Excellent!

Working with this dealership was a pleasure. I had a special circumstance and they were able to work with me to achieve a great deal with me. Much thanks and I would highly recommend this dealership for new or used cars. I worked with mike mattocks and he was very professional and had excellent knowledge of my vehicle. Two thumbs up for sure!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Brice, we are happy we could make your experience a positive one! If there is anything else we can do to assist you, please let us know! Take care!

A Fantastic Experience

A Fantastic Experience, great selection and great prices. The salesman was very informative and friendly. I would definitely refer anyone I know in this area, or not in this area. It would definitely be worth the drive to work with this friendly and professional dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Truck

No hassle when buying a vehicle. Everyone was very friendly. If they couldn’t answer your question they would find somebody who could answer it for you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great people to work with

Parkway Ford/Lincoln worked well with my impatience to get my new Navigator. But it was worth waiting for. I Love It. Very friendly and efficient personnel in all areas. Thank you for making this a plesant experience..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Excellant service

Salesman was very helpful and worked really hard to find us the best vehicle for the price .Really payed attention to our needs.Found us just what we were looking for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Exceptional customer service

Without a hassle I was able to select a car and have the paperwork drawn up quickly. The process was smooth and I appreciated the exceptional customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Amazing

I have been doing business with Parkway Ford for the last 30 years. I do not recall ever having a problem that they did not handle. I always get my vehicle serviced there because I know it will be done right. The staff are always friendly and helpful. At Parkway in Lexington ( which is the location I have used for the last 4 years, the staff there is top notch. Especially Robert Craven ( sales) and Jennifer Clodfelter ( customer service) and Frankie and J.B. in service. Went in to buy a new truck yesterday and all in all it took around 3 hours. That included me deciding on which one, the paperwork and the cleanup and out the door. I am not an employee nor do I get anything for this review. Its just the plain ole truth.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Recall and service

Great service. Frankie does a good job. Nice cleanup and timely.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Robert, we appreciate your feedback of our Staff's outstanding service! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

Good Service

I am pleased with my experience at Parkway Ford. They got the parts in in a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Danny, we are very happy to have provided you with such a positive service experience! Please let us know if there is ever anything else we can do for you! Safe travels!

Nice experience

Henry worked hard to meet our needs with a good car that filled all our requirements, thank you we appreciate all your efforts and work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.