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Rusty Wallace Ford

(380 reviews)

Reviews

(380 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Have a very good experience. They made the process as...

Have a very good experience. They made the process as smooth and quick as possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We purchased a beautiful 2015 Toyota Sienna van from...

We purchased a beautiful 2015 Toyota Sienna van from Aaron Miller. He was kind , knowledgeable and patient while we were deciding on it.Robert the manager was very kind and helpful too as was everyone we met there. I highly recommend Rusty wallace Ford in Dandridge. The Miller’s.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

We just picked up out new 2021 Ford Explorer from Rusty...

We just picked up out new 2021 Ford Explorer from Rusty Wallace Ford This is the 4th New Vehicle that we have purchased from them since we moved to Tennessee. We have be very happy with the Service that we have received from Both the sales and service departments. Aaron Miller and Robert Wolford have been great to deal with. Keep up the good work, it is such a comfort to know that there is a dealership that we can count on.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I have never been more pleased when buying a vehicle than...

I have never been more pleased when buying a vehicle than I was when I purchased at Rusty Wallace Ford. Shane Farley was the best sales person I have ever worked with. Everything went smooth and he treated me fairly. He wasn’t pushy and didn’t implement high pressure sales tactics, which is unusual with car dealers. All of the sales personnel seemed to have these same values. Over all I had a great experience at Rusty Wallace Ford and will be back to see them again when I’m in need of a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

We have worked with Rusty Wallace Ford and specifically...

We have worked with Rusty Wallace Ford and specifically with Aaron for the last 10 years. Having service there as well as purchasing our last 2 vehicles from them. Great service, no pressure, great value.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I want to give a big Thanks to Shane Farley ‘’The Big...

I want to give a big Thanks to Shane Farley ‘’The Big Guy’’ and The Financial Department for putting me in a new vehicle y’all done a Fantastic Job Guys, Thank u so much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I had a great experience at this dealership. No pressure...

I had a great experience at this dealership. No pressure to buy and they were very helpful and still are. Aaron, Eric and Chris; Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Eric bige Freeman is the best salesman I have ever dealt...

Eric bige Freeman is the best salesman I have ever dealt with in my 30 years of purchasing my own vehicle. I I have purchased my last 11 vehicles from Eric for my family new and used vehicles for my 5 teenage daughter's 1st cars. Everyone of them are very reliable and still on the road today. Not to mention all the family and friends I've sent to him and he's treated them all as kindly and honestly as he has always done for me. And would like to mention Chris Cagle and the service department for excellent service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Thank you John and Chris, awesome guys and great service....

Thank you John and Chris, awesome guys and great service. I would definently reccomend. Really enjoying my new truck. I will be back when it's time to get it serviced.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The sales and finance department was awesome. Shane...

The sales and finance department was awesome. Shane Farley and the rest of the team was friendly and energetic. GREAT WORK for the sales, finance.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Betty, Thanks so much for all the kind words.