Reviews
Super People to Work With. Great Experience!
He was very knowledgeable, professional amd helpful. He answered our questions and explained the functions of the car's features to a couple of "old" people. We would highly recommend him to anyone!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Terry, thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with the Lewis Ford team. Drive safely, and we hope to see you back again down the road!
Great buying experience
Cale very straightforward and honest about product and my trades. Very fair on pricing of my trade in. Paperwork thru email very easy. Great car buying experience
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're delighted to hear that Cale and the Lewis Ford team are demonstrating our commitment to outstanding customer service. Enjoy the new ride and have a wonderful day, Jamie!
Had a great buying experience at Lewis ford in Fay
Had a great experience. Lewis ford in Fayetteville went above and beyond to get me in the truck I wanted. Will buy from them again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Joe, thank you for the great review! We are so glad to hear that you had a successful purchase experience working with the Lewis Ford team. Drive safely, and we hope to see you back!
Great Dealership In Fayetteville Arkansas area !!!
Service Department was very helpful and knowledgeable. They moved quickly to order my parts and are planning to schedule me for an upcoming service date.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jerry, thank you for choosing Lewis Ford to trust with your service needs! We are grateful for your five stars and business. See you soon!
Excellent Service
Got the work done on time and successfully. Communications were informative and timely. Fixed an ongoing issue that I thought might not be fixable. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Our team is always happy to help you out, George! Thanks for supporting Lewis Ford and we will see you next time. Please let us know if you need anything at all!
2.7 Eco Boost Oil Pan Fiasco
I bought my 2016 F150 from Springfield Ford associated with Lewis Ford. In November of 2021 I had a leaking oil pan, most all of the 2.7 eco boost engines have this issue. After spending $1100 4 months later it was leaking again. I talked with the service department about it and was told there was no parts available at the time, call back in one month. In July I talked with Jimmy Johnson again and told him the leak was worse and they should order parts. I was to be out of the country for 10 days in August so we scheduled the 2nd oil pan replacement for that time. I returned on Aug 24th and the truck still was not ready. They still needed a part to replace the oil pan. After having the truck for 10 days I feel that not only should the parts have been ordered in July, but 10 days should be plenty of time to repair the issue. I have appointments scheduled for the next 5 days in 3 states and was told no loaner was available. I understand labor and supply chain issues but I feel I should have been told on the 23rd that it was not ready and no loaner was available so I could make other arrangements. Ford has completely mishandled the 2.7 eco boost oil pan fiasco. This will be the 3rd oil pan on this engine in 90k miles and Ford Service and I both know it will not be the last as this is not a fix. Plastic on aluminum with no gasket is ridiculous. It will not last. This should have been a recall and the owners of this 2.7 engine should not have to pay $1100 to cover Ford's mistake. After I finally get my truck back it will be on the market and I will go back to a Ram truck. I have had 3 of them in the last 12 years with 0 issues.
- Customer service 1.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
I sincerely apologize for the ongoing trouble with your oil pan and can certainly understand your frustration. I am also very sorry our handling of your repair has cost us your confidence. We aim for best-in-class customer service, and we'll use this feedback to ensure we're delivering it moving forward. I also encourage you to get in touch if you'd like to talk through this together - I'd be glad to discuss this matter and directly address your concerns. Thank you, Kraig Atkins - (479) 582-6223
Great Experience!
Great experience from order to delivery! Sales team, sales manager and DELIVERY Specialists did a great job! Having a Team member dedicated to showing me how to enjoy/use all the crazy tech on my new Bronco was the highlight of the experience. Scott in parts was helpful in adding accessories! Highly recommended for the experience and atmosphere!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Freddie, we are so glad the purchasing process went smoothly! Scott and the team will be flattered by your wonderful review. Thank you for choosing Lewis Ford, and enjoy your new Ford Bronco!
Great experience!
Brayden helped me and was extremely nice and helpful the entire time. Someone from the dealership drove me home so I didn’t have to wait the couple hours it would take for my car to be ready and then Paul opened my door for me when getting back into my car. Great customer service and extremely friendly staff!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your feedback is much appreciated, Faith! Thank you for choosing Lewis Ford and for sharing your experience with Brayden. We hope to welcome you back for your future service needs!
Good job
Was from out of town and Braden worked me in. Truck wasn’t running but they got me out of there in a day and a half. Great job
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Todd, thank you for this feedback! We are glad to hear that Braden was able to assist with your truck and get the job done. We appreciate your support and are wishing you safe travels! - The Lewis Ford team
Allsome ford employees treaded us like family
Anthony and Chris and all the people that were involed in getting my wife in a brand new 2022 ford escape did a allsome job thanks and gob bless all of you if it wasn't for God in heaven and allsome ford employees this wouldn't have happened 🙏 thank you Jesus
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ricky and April, We appreciate the time you took to give Anthony and Chris a shoutout. It means a lot that your visit went so seamlessly and we wish you all the best in your new 2022 Ford Escape. Have a great day!