Bates Ford

From the reservation , order and delivery of my new Bronco , to the service department , I?ve had nothing but positive experiences with the folks at Bates Ford. If I had to nit pick something , it would be that my salesman (no longer there) when I ordered my Bronco was not very informed on the process and cost me from ordering my vehicle with dual tops . I am a little bitter at that, but that was the one salesman and I won?t hold the entire staff at Bates Ford accountable for it. These folks have my business going forward

I drove from another county with a big Ford dealership to buy from Ronnie Kelly and Bates Ford. This is my second vehicle from them. They do what they say they will do…no small thing now a days. I waited nine months for my Maverick and couldn’t be happier. Thanks Ronnie and Bates Ford. Simply the best dealer I have dealt with anywhere.

Staff is very helpful. Don’t have to wait long. Must be there early though.

Very professional staff, in and out in a hurry, I?m very pleased with the whole process so far

My 2011 fusion was at another Ford dealership for four months because of back order on parts. I decided to go ahead and spend the repair money for downpayment for a car. I went to Bates because they actually had a few cars on the lot. Travis was my salesman, they were very helpful. I found the perfect car, a 2018 Fusion that looks brand new. I was driving a loaner from the other dealership. Travis helped me move my items out of the loaner to my new car and they followed me to the other dealer. I turned in the loaner, they picked up my old car that had been sitting for four months. They handled the diagnostic fee that was owed and again helped me empty out the old car. What i thought was going to be a stressful transition with 3 vehicles involved,ended up being carefree because of the customer service. Thank you Travis and crew!

Great to do business with low pressure good job, good price on the vehicle as I said, easy to deal with it was a pleasure

I want to give kudos to your mechanic Troy Watts. He was so helpful and nice the two times I was there servicing my Explorer. I usually hate going to a Ford dealership to get my vehicles serviced because of the customer service I usually receive (always grumpy and hate their jobs at the other Ford service departments), but I will start coming to Bates Ford for all my service needs because of Troy. I also want to give a kudos to Tyler in parts. He was super helpful and got what I needed.

Very good purchasing experience. The deal was fair, vehicle purchased was as described, and overall a very good experience. Wes was out sales rep and did an excellent job working through the deal.

Personalized customer care. Top of the line for professionalism, service, knowledge of vehicles and overall warranty etc. Rich was our salesman, he was fantastic and Sean helped with extended warranty service. Bated Ford is a great place to shop for vehicles!!

Great service! After that, what more can one say. Not a high pressure environment, easy to work with.