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Bates Ford

(383 reviews)
Visit Bates Ford
Sales hours: 8:00am to 6:00pm
Service hours: 8:00am to 1:00pm
View all hours
Sales Service
Monday 8:00am–7:00pm 7:30am–5:30pm
Tuesday 8:00am–7:00pm 7:30am–5:30pm
Wednesday 8:00am–7:00pm 7:30am–5:30pm
Thursday 8:00am–7:00pm 7:30am–5:30pm
Friday 8:00am–7:00pm 7:30am–5:30pm
Saturday 8:00am–6:00pm 8:00am–1:00pm
Sunday Closed Closed
New (888) 818-2953 (888) 818-2953
Used (844) 339-2368 (844) 339-2368
Service (866) 901-1746 (866) 901-1746

Reviews

(383 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I drove from another county with a big Ford dealership to

I drove from another county with a big Ford dealership to buy from Ronnie Kelly and Bates Ford. This is my second vehicle from them. They do what they say they will do…no small thing now a days. I waited nine months for my Maverick and couldn’t be happier. Thanks Ronnie and Bates Ford. Simply the best dealer I have dealt with anywhere.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Staff is very helpful.

Staff is very helpful. Don’t have to wait long. Must be there early though.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Buyers

Very professional staff, in and out in a hurry, I?m very pleased with the whole process so far

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi David, thank you for your kind review; we are happy to pass along your comments to the team here at Bates Ford! Please don't hesitate to reach out if there's anything additional we can do for you.

My experience at Bates Ford

My 2011 fusion was at another Ford dealership for four months because of back order on parts. I decided to go ahead and spend the repair money for downpayment for a car. I went to Bates because they actually had a few cars on the lot. Travis was my salesman, they were very helpful. I found the perfect car, a 2018 Fusion that looks brand new. I was driving a loaner from the other dealership. Travis helped me move my items out of the loaner to my new car and they followed me to the other dealer. I turned in the loaner, they picked up my old car that had been sitting for four months. They handled the diagnostic fee that was owed and again helped me empty out the old car. What i thought was going to be a stressful transition with 3 vehicles involved,ended up being carefree because of the customer service. Thank you Travis and crew!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great to do business with low pressure good job, good

Great to do business with low pressure good job, good price on the vehicle as I said, easy to deal with it was a pleasure

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I want to give kudos to your mechanic Troy Watts.

I want to give kudos to your mechanic Troy Watts. He was so helpful and nice the two times I was there servicing my Explorer. I usually hate going to a Ford dealership to get my vehicles serviced because of the customer service I usually receive (always grumpy and hate their jobs at the other Ford service departments), but I will start coming to Bates Ford for all my service needs because of Troy. I also want to give a kudos to Tyler in parts. He was super helpful and got what I needed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Explorer Purchase

Very good purchasing experience. The deal was fair, vehicle purchased was as described, and overall a very good experience. Wes was out sales rep and did an excellent job working through the deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Personalized customer care.

Personalized customer care. Top of the line for professionalism, service, knowledge of vehicles and overall warranty etc. Rich was our salesman, he was fantastic and Sean helped with extended warranty service. Bated Ford is a great place to shop for vehicles!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great service!

Great service! After that, what more can one say. Not a high pressure environment, easy to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I have been a customer of Bates Ford for 7 years now.

I have been a customer of Bates Ford for 7 years now. I have bought multiple vehicles at Bates and I drive past two other Ford dealers to have my vehicles serviced at Bates because of the friendly faces and good service at Bates. I highly recommend Bates Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.