Greenway Kia of Rivergate

I am disgusted with the lack of concern from the mgr and employees in the service Dept. Especially Fallon, the cashier (? Name) and for Shay the guy who supposedly worked on my car. Thanks for ripping me off and charging me for a service that you all didnt do. I asked for a wheel alignment check to be done on my car since I just bought new tires. During my oil change Fallon told me they did the check and I needed an alignment. So I asked her how much, she told me 94.00 plus tax, I told her I had a coupon book since I purchased the extended warranty and she said, "No worries, I'll find u a discount " I told her I would be leaving the car lot to which she said when the job was done they would call me. 2pm no one called they've had my car since 1100am. So I come by, my car is parked outside while all the employees are outside on a smoke break. She told me my keys were in the service office. I went in to pay and asked the cashier (? Name) for the alignment paperwork. She provided a bill no discount for 102.00. She didn't know what I was talking about, so I explained that it's a paper that shows the difference in before and after the alignment numbers. She then went into the service area exclaiming, "this lady wants some paperwork proving we did the work, she thinks you didn't do the work." Not what I said but ok..I just want the paperwork. Fallon shows up to tell me that the printer doesn't work, so no paperwork. So my husband said, "well if your printer is broke, my credit card is broke." Then the cashier threatened to put a lien on my car. She said, "don't pay we just put a mechanics lien on your car." ??? What is going on in this service area??? Really? I just want paperwork for my records and showing me the numbers to the alignment. At this point Fallon was gone to try and print the record, when she came back with Shay, the guy who supposedly worked on my vehicle. He said, "I can tell u what I did," but can u tell me the numbers and where my car now sits as far as alignment goes? He said let me go and try to print out a sheet..20 minutes later him and Fallon return to tell us that he couldn't transfer the numbers to a printer, he said, "sorry but the right camber pulled and you were in the red but now your in the green".. uuhhhm okay, "how can I see my numbers?" He told me that they couldn't rehook my car to the machine because it would zero out the history.. ooohhhhkkkay, now I'm beginning to question what did u even do if anything at all to both of my cars? I paid it and told them all, I dont think I'm being unreasonable, surely I'm not the only person not happy about this..Fallin said no you're right. No manager ever showed up to talk to us..we ended up paying and left unhappy, and guess what, my car was pulling to the right. So I drove it to Firestone who showed me that my car was NOT aligned and needed to be corrected. 150.00 later it is now fixed with proper paperwork. I called Kia only to be told the service manager left home already. Call at 7am Monday. Went back to KIA Monday morning when David the service manager would be there. Well he wasn't there but Fallon was and she said "I cant give you a refund without the manager here who won't be here until 730" uhh..?? So u lied again.. My husband said he would wait. Finally someone asked if they could help him and they walked him to the service dept. and told them to give us our money back. Well lie number 3 Fallon, you didnt need a managers code we didnt have to wait for David the service manager. I'm beyond livid and now I question the integrity of Kia Rivergate and currently wonder if u ever changed my oil at all. I dont care that I still have free oil changes, I will not be back. You rate below a one star.

I ask for "Mac" when I go to the service department for my regular service and If and when I have a problem. He always makes sure I am served quickly and efficiently.

Service was a little of a wait and you were not busy it was Saturday November 30 it was slow with very few customers not sure why the lengthy wait, I had an appt.

Greenway Kia is a great Car Dealership Wonderful people I've bought 2 cars their Fredrick Jackson was my salesman both times 💯💯💯 They work with you

Great service personnel and experience. A friend who has great experience with their service recommended and reason for buying there. Both good experience but service at that location keeps me comming back.

Excellent service it was professional and friendly . I was in and out in a reasonable amount of time. I was escorted to my car.T

I purchased my car here a couple of years ago and I have only used this service department exclusively since. I was a bit perplexed by the length of time it would take to have a routine oil change. As I checked out, I casually asked the employee if a scheduled appointment is just that or is it first come, first served. She stated that it should be no longer than 45 minutes. When I told her it had been 90 minutes, she didn’t have much to say. I didn’t think much else about it really as I continued to work. On the way, my tire pressure lights came on. I thought this may be due to the colder temps as I had only went a few miles. After checking the multi-point inspection report, I was sad to find out that my tires had been under inflated, if even touched at all. What makes this more bothersome is that my car came from this dealership and the psi is clearly marked on the inside of the door and now I will have to take more time to do something that I thought I had paid for (disclaimer: I’m not sure what the multi point inspection entails but pretty sure it would have the tires inflated to proper measure). I will continue to take my business here for the next appointment as this could be a one time anomaly , but I will be looking at other options if needed.

Great service and the staff are professionals. The service department got my car serviced in a satisfactory and explained the service in detail that I could understand.y

Our salesman Bobby was very friendly and engaging. All of the staff were very helpful. A great buying experience and would recommend Kia of Rivergate to anyone looking to buy a car.

Salesmen worked with me so I could afford it I love this place! Pjf They worked with me so I could get low Pmts. And good insurance.