Duke Automotive

Duke has earned my business for life. It was such a different experience buying from a small dealership versus the big ones. I will buying my next car from Stan. It was a no hassle honest transaction without all the BS. I also really like the service department. I felt like my service advisor was honest and knowledgeable.

Great positive experience. Professional people and a down home feel

The service department is the best I have ever dealt with. I will never service my Chevy anywhere else!!

Went to have brakes check. Tech said they was fine two day later bad brake

Very happy with the Duke service dept friendly staff and I can get my routine service on a timely manner

This is the biggest joke car lot in not only suffolk but the state of virginia!! I mean you don't wanna know the xx they pulled on me???

I got a Kelly Blue Book quote (11K+) for a car I was looking to sell through Duke Automotive. When I took this very clean and dealer (in another state) maintained car in for them to review it before the final transaction, I got yanked around multiple times. After the initial meeting where they declined to purchase, the general manager asked what my lowest price would be and he'd pass it on to the owner to see if he'd be interested in purchasing it for that amount. I followed up a couple of weeks later, and was told "yes" that he'd like to purchase it for a figure a bit lower than I'd mentioned to the general manager. But whenever I'd look to confirm a time to bring the car in and finalize, he'd take several days to follow up, making many excuses. Finally he said I needed to bring the car in for another inspection (I'd already wasted an hour and a half a month before doing just that). He did not reply to my email to confirm the time, until I left a voicemail on the day I'd checked in about coming in for that second inspection. He then emailed me to say that after reviewing the notes from the general manager that had retired (and that Duke had initially emailed me saying that he didn't have...) that they weren't interested in purchasing the car. Either they were BSing me the whole time, or they are totally incompetent. Either way, I would not recommend anyone wasting their time with these grifters.

Quick service. friendly, professional and courteous employees

I purchased a new car at this dealer. Mike Conboy, the salesman was efficient, cooperative and accommodating.

Three and one half hours for an oil change and state inspection. With an appointment. Unacceptable and uncalled for. Beyond anything I would have imagined. I will NEVER return to this dealership for ANYTHING. If they were giving away FREE cars OR FREE service, I would NOT return.