Duke Automotive

Satisfactory repair of rear AV on 2013 Enclave. GM participated in the cost. As usual, dealing with Duke Automotive was a pleasant experience. I will return.

The staff at Duke Automotive is super friendly. No pressure to buy! Laid back type of environment. Absolutely love Duke Automotive. Will definitely come back to Duke Automotive when we are in the market again for another car!!

Service was good. Always have excellent service from this dealership

Reminded by email that my 6,000 mi integral check-up was due. I knew I was due a state inspection and oil/filter change. I called and "Angie" in service set up and appointment that fit my schedule. When I arrived I was greeted warmly and immediately taken in for service. They provided hot coffee and doughnuts and I was bracing for a lengthy stay. To my surprise my car was ready before I finished my coffee and reading the paper. I was expecting unforeseen repairs and a high bill, but to my surprise the only thing found was a burned out side marker bulb. Also, was must relieved to find the cost was well below what I expected and was fearful of. Living on a fixed income I was concerned and was dreading this work. Again, was really happy to get the necessary work done at such a affordable price. They treated me like family and continue to earn my trust. I would recommend this dealership to anyone who is looking for good quality service at an affordable price.

After driving the vehicle we were interested in we attempted to negotiate the price and our trade allowance. There was a $1k difference with what we asked for and they met us in the middle reducing the price of their vehicle by $500. I decided to think it over and a week later called to have a buyers order drawn up in order to buy the vehicle, I already had a loan. First buyers order had the correct sales price of their vehicle and our trade allowance along with some fees. After going over the numbers before sending it to my bank I noticed that there was a difference of a little over $100 (overcharge). The next day after asking about the difference I was sent another buyers order with an additional $399 difference and told they forgot a processing fee, even though $399 added doesn't explain the $100 difference in the previous buyers order. When asked to define all fees, all fees were explained except this $399 processing fee? The only explanation was "we charge all customers this fee". But no explanation of why? And it was not on the original buyers order? I agreed to pay their price with all the fees that they had defined but not the $399 fee that they could not justify. They told me the used car manager (Bruce) would not accept that. These types of business practices don't sit well with me so if your looking to buy a used vehicle make sure you check the numbers or as a better choice, shop elsewhere. This may explain the lack of recent reviews for the sales dept. I am also a faithful GM customer and currently own four other Chevrolet vehicles. This would have been the fifth.

Best car buying experience we have had. Stan bell was outstanding.

Thanks for the quick, accurate service that was done as requested. I will be back for more of the same soon.

Great experience with professional and courteous representatives who provided a fair price and value for both the trade-in vehicle and the new vehicle.

The only place I go for car buying and repair; even if it's not a Chevy. My Dodge 2500 comes here anytime I need work done exclusively.

Top notch professionals, the Service Department is second to none!