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Duncan Ford Chrysler Dodge Jeep RAM

(235 reviews)
Visit Duncan Ford Chrysler Dodge Jeep RAM
Sales hours: 10:00am to 6:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 10:00am–6:00pm 8:00am–6:00pm
Tuesday 10:00am–6:00pm 8:00am–6:00pm
Wednesday 10:00am–6:00pm 8:00am–6:00pm
Thursday 10:00am–6:00pm 8:00am–6:00pm
Friday 10:00am–6:00pm 8:00am–6:00pm
Saturday 10:00am–3:00pm 8:00am–3:00pm
Sunday Closed Closed
New (866) 455-0805 (866) 455-0805
Used (877) 739-9250 (877) 739-9250
Service (866) 968-7031 (866) 968-7031

Reviews

(235 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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First Truck buying experience & gal's dream to own

Call Duncan and press 5 for sales and a real person will answer the phone. Walk into the dealership and a a friendly person will greet you and ask if they can help. Wes, answered the phone and he invited me over to see the various trucks and colors. It was a very unassuming no pressure first visit to help me decide what I needed and wanted. Thinking the crew cab was enough truck but driving a supper crew was very impressive. My husband wanted me in a safe vehicle as the commute to work is often met with drivers crossing the yellow center line. It actually happened with Wes in the truck as we took a test drive. Ford F150 ride was better than a German SUV and more safety features for the money. I will admit that we did checked out another dealer to see a bigger selection. There are so many options to consider when buying a truck. I had to see and experience them. This was a real learning experience over a car purchase. I found the truck I wanted but there was no follow up on the pricing as promised by the out of town dealer. I contacted Wes who is very professional and told him - I know what I want. Wes, found the very truck with all the features that I wanted and then some. He drove the truck to me and provided the pricing as promised. I am a firm believer of buying local and supporting my community. Wes and his team member Travis were friendly, not pushy and professional. They know about trucks. Don helped me decided on the extended warrantee and the maintnace packages. Brad in service affirmed that the prepaid maintenance was a good deal and they accommodate a ride to work if needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Purchased Used Truck

Wes Shropshire helped us with the purchase of a used pick-up. The experience was very good as we found him to be helpful and straight forward. I would go back for future purchases and I would recommend others to go there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Wes Shropshire- great salesperson

My Wife and I had a great experience during our visit with the dealership. Wes was very professional and we did not feel any pressure to buy. Wes was very polite, professional, and fun to work with. We would recommend Duncan and Wes to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Wonderful Experience!

We just bought a 2008 Chevy diesel and we are ecstatic! Wes was our salesman and he was awesome! He really took the time to answer all of our questions and was a super nice guy! We also worked with Jeff in the financial department, he was also super great! Our overall experience was wonderful!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Wes Shropshire

We appreciate everything that Wes has done for us. Had troubles with the first vehicle and he helped us get a better deal the a trade in. I thank Wes for all he did.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Our new truck!

We recently purchased a 2009 Chevrolet Silverado from Duncan Ford. We enjoyed working with Wes and the other associates who helped make the buying process smooth and easy for us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Go somewhere else

Go somewhere else customer service does not exist. Poorly trained staff

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Wes Shropshire at Duncan Ford, Rocky Mount, VA

I just went through the car-buying process, which we all know can be stressful and intimidating. Wes was very helpful. He was knowledgeable about not only the car(s) but the purchasing process. He made this a very easy and, actually pleasant, process. Wes has also been so generous with helping line my car up for various things I wanted done and making sure I had a decent car to use while mine was away. I can't say enough about Wes and not just the quality of his service, but the fact that he is just an all around nice guy who truly wants to help. My boyfriend also bought a car through Wes the very next day because he was so impressed with him as well. Thank you, Wes!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Best Staff and Sales Consultant!

I bought a very nice used Cadillac from John Turbyfill. As he was pulling it around he noticed a minor issue and took it to the mechanics and had it fixed. John is the best Sales Consultant I have ever worked with over the 30+ years of buying cars. Craig, Tony, Dan and John make a great team. Mr. Duncan has assembled a professional staff that goes way above the "normal" service you would receive at other dealerships. I am very pleased with my car and the whole experience of purchasing a car from John Turbyfill.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Ram 3500

Purchased my Ram 3500 from Ronnie Altice and could not be happier.If you are in the market for a new car Ronnie Altice and Duncan is the pplace to go.....

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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