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Ward Chrysler Center

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (54 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
New (618) 224-1842 (618) 224-1842
Used (618) 248-4053 (618) 248-4053
Service (618) 403-5074 (618) 403-5074

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (54 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I have bought over a dozen new cars in my kifetime and...

I have bought over a dozen new cars in my kifetime and Ward Kia is, hands down, the most dishonest car dealer that i have ever dealt with. I actually bought a car there and got a decent price but I did my homework ahead of time and knew exactly what my final price should be. Their tactics consist of adding incredibly overpriced options onto the car like thousand dollar windshield breakage protection plans and two thousand dollar rust protection plans that will take the price of a 15 thousand dollar car up to twenty or so but then give ridiculously high trade in allowances if you have a trade in and special today only discounts if you push the issue farther. I prefer to walk into a dealer and pay a fair price and get a fair value for a trade if I have one. I bought a Forte for my son and traded in his 15 year old ford with a bad transmission. They gave me 50000 on the trade but the Forte had $4000 of useless dealer addons so I got the car at a grand under sticker-right at the price it should have gone far. The trade was useless and had no real value other than for scrap and parts

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.

I have had a great experience in purchasing a new car...

I have had a great experience in purchasing a new car from Ward Kia. Any issue that came up with my deal, Nick was eager to help. There was not a question that I didn't feel I could ask and expect to get an honest answer. Additionally, Nick walked me through the entire process so that I didn't feel pressured, but I knew what step to expect next. I give a big thumbs up to Nick at Ward Kia for putting me in my new Kia Forte. Thanks, Stephanie, H.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

This dealership goes way out of their way to satisfy your...

This dealership goes way out of their way to satisfy your needs. They are not high pressure in trying to sell you a car, they look for the car you want, not what they want to sell you. After I purchased my vehicle they called to make sure everything with the vehicle is in good working order & if it has met my expectations. Last, the price that I got from Ward's could not be met at any dealership that I shopped at.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

I took my brand new journey to ward, because the front...

I took my brand new journey to ward, because the front passenger door would not open. They kept it a week and I was told they had to break the door panel to get to the locks, but they did not tell me they tried to stick a scew driver from the inside between the door and try to open the door that way first which resulted in big gouges in the paint.They also said they had to break the locks to get door open, I guess they did it with a hammer and some tool because I have dents protruding from the inside of the door outward several. All I ask was to replace the door on my BRAND NEW CAR. It did not need body work when it went in.He laugh at me.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
6 people out of 6 found this review helpful.