Reviews
Very good experience
Family owned and operated. Makes you feel very valued and appreciated every time you need anything. People here are great. Would definitely purchase from them in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jared, we are very happy to have provided you with such a positive experience! Thank you for taking the time to let us know how we did. We hope you have a great day!
Rude car salesman
I'm unsure what the mans name was, but the salesman that I talked to was extremely rude. He said my name wrong repeatedly even when it was unnecessary to say my name. He was then just very rude in general talking down to me the entire time and he claimed he was teaching me a lesson in marketing. I don't understand why anyone would purchase a car from someone who acts like that, when it's just as easy to go to a different dealership.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi Tylor, I sincerely apologize for your negative experience with our salesman recently. We had some temporary salespeople in last week for our sale event and will do all we can to find out who spoke with you. If you happen to remember his name, please let us know as we would like to continue to coach and help all our Sales Team to treat our customers with the utmost respect. We believe in treating our customers and supporters as family, and greatly hope you will give us another chance to exceed your expectations with customer service. If you need anything now or in the future, or would like to further discuss your recent visit, please give Austin, our Sales Manager, a call at 573-308-1233. Thank you!
Fast and friendly service, very pleased with how quicklyy
Fast and friendly service, very pleased with how quicklyy car was fixed and returned the same day!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Routine service
Great Service Department. Took my truck right in and finished with it in a very timely manner! All my service experiences have been great! Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Charlene, thank you so much for taking the time to leave us a review! We are so happy you were pleased with your recent visit to our Service Department. We look forward to working with you again, have a great day!
Car service
Service shop was on point. I was early for appointment and they took me right in and did basic service no time flat! Will be back again!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Bob, thank you for the stellar review! We are so glad you were pleased with our service, and look forward to working with you in the future as well!
Great experience. Fast friendly service,
I purchased my second vehicle from Al west in rolla mo. Awesome experience. Matt our salesman was easy to work with and very knowledgeable about the truck I bought. The whole team at Al west was amazing I appreciate all of their hospitality. I will be a customer for life thank you …
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Matt, thank you for your positive, detailed review! We are so happy Matt and our Sales Team were able to give you great service when purchasing your new truck! If you need anything in the future, please let us know. Have a great day!
We purchased our 3rd vehicle from Al West Nissan, a...
We purchased our 3rd vehicle from Al West Nissan, a Frontier, and as always the service was exceptional. The sales team is very knowledgeable and helpful and made the entire buying process very easy. Our salesman, Alex, was outstanding and we will definitely recommend him and the dealership to anyone needing a new vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent service. Always quick, friendly and gets me...
Excellent service. Always quick, friendly and gets me taken care of with ease. Could not ask for better service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We just purchased a 2021 Nissan Versa!I asked Karen how...
We just purchased a 2021 Nissan Versa!I asked Karen how much an extended warranty would cost,she said she had to ask management,after a day I called her back and her answer was they were such a good rate on the car they would just include it free of charge she said she could not do better than that I agreed!Upon the final signing for the sales agreement they have a charge over 3500 for the extended warranty!She said my spouse would get free oil changes for 4 years WRONG-SHE HAD LIED AGAIN!there was a charge of 386 for that service,and it only lasts to 40000 miles!Upon asking her about it later her she said well she didnt!If she didn't why did say anything!Only 1 explanation she is LIER trying to sell cars!We will never buy there again too many LIES!Victor Gonzalez and Paul Thrond!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Awesome experience
So far we have had an awesome experience with Al West. I would highly recommend them. We bought our new Rogue in April of 2021, we dealt with John Sachs. He went above and beyond for us.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Susie Davis, we are very happy to have provided you with such a positive experience! I will be sure to let John know you appreciated him. Thank you for taking the time to let us know how we did. We hope you have a great day!