Skip to main content

Thornhill GM Superstore

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (66 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (66 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

Satisfied Customer

This is the second vehicle I have purchased in the last 2 years from Thornhill GM. We drive over approximately 1 1/2 hrs. to get to this dealership. Greg, our salesperson is always extremely helpful and knowledgeable about helping us with our vehicle purchases. Keep up the good work!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Thornhill

Great customer service and fast service. I got my oil changed and they are very nice to work around my schedule to best meet my needs. I would recommend Thornhill to my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Dealer Experience

I've purchased 6 vehicles from this dealer and had good experiences in most all aspects.Really wouldn't think of going anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

thornhill

advertise car on internet drove one hr to get there thin I was told car was not for sale to the public, it was a holesale car. and tried to show me a much higher price car. I will never go back or look on line at a car form thornhill again. David.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Poor Poor Poor Customer Service

No pictures on website of the vehicles they advertise.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

POOR CUSTOMER SERVICE ....

Contacted "Josh" in the used car department about a vehicle they had on their site that didn't have pictures. He promised if I sent him my phone number he would "text" me the pics. After "4" attempts in asking for them, I've still yet to receive them. Although ... We will be taking our business out of WV. This seems to be pretty typical of the dealerships around here.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No