Purvis Ford Inc

Dealer lists delivery and freight on the sticker, discounts the sticker then adds the freight charge back in. Basically doubles the freight and delivery.

If I could give zero stars, I would. Purvis Ford is completely unprofessional, dishonest, and lacks basic customer service. I scheduled a SAFETY recall appointment for my SUV on Feb 17, 2025, at 8 AM. Per their advice, I dropped my car off the night before using their after-hours drop box. Little did I know this would be a complete waste of time. By noon the next day, my car had not even been moved. When I called, Brian claimed they had taken walk-ins that morning, pushing my scheduled appointment back. He assured me my car would be looked at in the afternoon. At 4:30 PM, Brian called, saying a technician inspected my sunroof but needed to take it apart. This was a blatant lie—my car had still not moved from where I parked it the night before. The next morning, my car remained untouched. When I confronted Brian, he had no explanation for how a technician could have inspected my sunroof without even moving the vehicle. Still, no one at Purvis Ford, including the Service Manager (Tony), bothered to take accountability or even return my call. By noon on Feb 18, I had enough. I called and told them to stop everything—I was coming to pick up my car. When I arrived, the cashier was rude and dismissive. Brian refused to even acknowledge me, let alone apologize. I waited to speak to Tony, but after wasting even more of my time, I had to leave due to work and parenting responsibilities. To this day, Tony has never returned my call. Additionally, their after-hours key drop box is NOT secure. Anyone paying attention could steal keys from the back, and there are no cameras monitoring it. The parking lot itself also has little to no surveillance, making it a security risk for customers. This dealership is an absolute joke. They wasted my time, blatantly lied, and failed to honor a safety recall appointment. I will never bring my car back here, and I strongly advise others to avoid Purvis Ford at all costs. If you care about honesty, customer service, and security, go somewhere else.

One of the best dealers who has given me with a great experience in purchasing my new vehicle. Very seamless and attentive to what I wanted.

Had a few recalls to have address. The mobile service team came to my home and handled the recalls quickly and professionally. Great experience.

Second time back for service and it was amazing. Manager Tony Mack went above and beyond to assist me with my 2022 F150. I’ve never had this kind of service from another dealership! It’s a pleasure going in for service especially when Tony steps up. I can’t praise the service at purvis ford enough. Thank you all for great service and kindness.

DO NOT GET YOU SERVICE HERE POSITIVELY THE WORST TREATMENT EVER!! Your service department's communication with the customer is worst than terrible, I called 21+ times to get updated on the repair, and was only answered by the representative 3 times. Never called me back! I was quoted a Price of $6200.00 out the door, and when I went to pick the vehicle up the price was $8,200.00. NO ADJUSTMENT TO THE PRICE OR ANY COMPENSATION!

We have bought cars from PURVIS (along with all my children) for over 30 years. NO MORE ! We were on the list to purchase the new Dark horse mustang, in the Blue for a year. First on the list we were told. Well, the call came that 2 mustangs arrived, and I was beyond excited. John the manager tried talking us into getting the black one, I said from the get-go I wanted the blue. He kept saying that the resell value on the black would be better. It was not for resell value, I wanted the blue, I waited for the blue. We knew from time we were put in the list that blue may not come, and we had to accept that. But when we found out it was coming, I told him awesome that we would be down that day. He then sends me a text that he took a deposit on the blue one. What?!?!? He knew a year ago I was waiting on the blue one, but also knew that PURVIS did not know what colors they were getting. We were excited to find out that the blue was coming, and then find out that they took a deposit on it!!! I was livid. I asked him from day one about putting a deposit, and they told us that we have bought so many cars from them that we did not need to. Looking back, I should have made them take it. They knew what they were doing. They had a family member or friend that wanted it, even though we were on the list first. Never again will I purchase from them. I am in the middle of purchasing another mustang from Sheehy in Ashland, they will get my business from here on out.

We had an outstanding experience when purchasing our 2024 Edge from Purvis Ford in Fredericksburg, Va. We previously owned a Kia Sorento and were extremely pleased with the upgrades offered in our new Edge!

The sales person made everything very simple would use him again.he made sure everything was done correctly

Made an apt to see/test a used 2019 Mustang this morning. After driving almost 2 hours, Bruce the salesperson refused to even start the car and flat out said we don't do test-rides. I'm a senior citizen and was ready to make a deal but after being told I can test-ride it after I buy, no thank you. I almost had to persuade him to show me the car which was quite far away and a dismal walk in the rain. After the unfortunate experience with Bruce, I asked to speak to the used car manager and he reluctantly obliged. Also, their price was 8k over KBB CPO Dealer Retail price. Stay away from this most unwelcoming, unprofessional dealer.