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Carriage Ford

(187 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award

Reviews

(187 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Carriage Ford from DealerRater.

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Great service!

Fabulous customer service and great prices! I would refer anyone, anytime.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you very much for taking the time to write a review! Carriage Ford continually strives for excellent customer service and your review helps ensure we are doing things right. Welcome to the Carriage Ford Family!

Carriage Ford

I was wanting to buy a new car and there was a certain one I was looking for. I went to just about every dealership in Kentuckiana and talked to numerous car salesman. Then Nick came to me in the parking lot and found me the car I was looking for. He was very helpful and answered every question I had to the best of his ability. I always thought buying a car was a hard process but it was painless and easier than I expected. Everybody I came across here was very nice and personable and I would recommend this dealership and my car salesman,Nick, to anybody.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you very much for taking the time to write a review! Carriage Ford continually strives for excellent customer service and your review helps ensure we are doing things right. Welcome to the Carriage Ford Family, Shane!

Excellent service!

Derek Sherrell and Jeff Stirn are the bomb.com. Very polite and professional employees at the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you very much for taking the time to write a review! Carriage Ford continually strives for excellent customer service and your review helps ensure we are doing things right. Welcome to the Carriage Ford Family! Derek and Jeff appreciate the compliment!

Excellent Service!!

Everyone was overly polite and the fact that they are willing to help you after the buying of the car made me feel very good about the place I choose to but my new car the sales man I was dealing with treated me with respect and was very down to earth I will be tell all my friends and family about this ford dealer for their next car buying experience !!!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you very much for taking the time to write a review! Carriage Ford continually strives for excellent customer service and your review helps ensure we are doing things right. Welcome to the Carriage Ford Family!

Buying a truck

Was greeted with courtesy. Found salespeople friendly and knowledgable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you very much for taking the time to write a review! Carriage Ford continually strives for excellent customer service and your review helps ensure we are doing things right. Welcome to the Carriage Ford Family, Joe!

carriage Ford customer review

Carriage Ford has been great to deal with over the past 20 years......appreciate their honesty and friendly environment. Duane Fireball Money and Nick Mattingly were both very courteous hard working and excellent follow up with all endeavors of the process. Would recommend Carriage Ford to anyone!!! This was the second car we've purchased from Carriage Ford and we wouldn't think of going anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you very much for taking the time to write a review! Carriage Ford continually strives for excellent customer service and your review helps ensure we are doing things right. We truly appriciate having you as part of the Carriage Ford Family!

carriage Ford customer review

Carriage Ford has been great to deal with over the past 20 years......appreciate their honesty and friendly environment. Duane Fireball Money was very courteous hard working and excellent follow up with all endeavors of the process. Would recommend Carriage Ford to anyone!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you very much for taking the time to write a review! Carriage Ford continually strives for excellent customer service and your review helps ensure we are doing things right. We are honored to have such a loyal customer!

Excellent service from friendly staff

Shopping at carriage ford is always a great experience everyone treats you like your family. Nick m. and Jeff are great they always go out of their way to make you happy and find what you are looking for. I will never buy a car any where than carriage ford and that includes my family, we have bought two new 2012 ford escape and a focus in 2012. But we have bought are cars here since 1993 when are twin girls were born and Jeff dad sold us are fist car at carriage ford. Thanks for have such a great staff that's great and treat you like your family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you very much for taking the time to write a review! Carriage Ford continually strives for excellent customer service and your review helps ensure we are doing things right. We truly value you as part of the Carriage Ford Family!

Excellent service from friendly staff

Shopping for new vehicle to fit our large family. Researched online to find what we liked. Walked into carriage ford and without even mentioning what we had found online they recommended the exact car we were interested in. They asked what we needed in a vehicle and took us right to it. They know their product and how to treat their customers. Great job! Thank you Duane and Sakia.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you very much for taking the time to write a review! Carriage Ford continually strives for excellent customer service and your review helps ensure we are doing things right. Welcome to the Carriage Ford Family!

#boyswillbeboys

We love Nick... He is such a great guy & will do anything for his customers!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you very much for taking the time to write a review! Carriage Ford continually strives for excellent customer service and your review helps ensure we are doing things right. Welcome to the Carriage Ford Family!