Reviews
We took the Focus in for a recall fix but they "found" another $400 problem. We are not really sure that was needed, but we reluctantly paid it.
We took the Focus in for a recall fix but they "found" another $400 problem. We are not really sure that was needed, but we reluctantly paid it.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
BEST SERVICE EVER. EVERYONE VERY HELPFUL AND KIND. MARTY BOOK IS BEST PERSON EVER. GREAT PLACE.
BEST SERVICE EVER. EVERYONE VERY HELPFUL AND KIND. MARTY BOOK IS BEST PERSON EVER. GREAT PLACE.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the fantastic feedback! Providing helpful, friendly service is always our top goal, and we're so glad Marty and the rest of the team took such good care of you. Safe travels, and thank you for choosing us!
I took my Explorer in for a routine The Works, oil change/inspection. Everything went well and I was in and out in less than an hour.
I took my Explorer in for a routine The Works, oil change/inspection. Everything went well and I was in and out in less than an hour.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to share your review! We're glad we could get your Explorer taken care of with The Works package and have you back on the road in under an hour. We truly appreciate your business and look forward to seeing you next time!
I recently received another factory recall pertaining to my Ford Escape. I called Carriage Ford and made an appointment. On that date a driver was brought to my residence and picked up my vehicle. The service was conducted promptly and they returned my vehicle to my residence. Very good service.
I recently received another factory recall pertaining to my Ford Escape. I called Carriage Ford and made an appointment. On that date a driver was brought to my residence and picked up my vehicle. The service was conducted promptly and they returned my vehicle to my residence. Very good service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the great feedback! We are so glad we could take care of your Ford Escape promptly with our pickup and drop-off service. Safe travels, and please let us know whenever we can be of assistance!
They responded to my need of replacing my tire quickly. My damaged tire was replaced the next day and my 2019 Ford Edge was ready for pick up.
They responded to my need of replacing my tire quickly. My damaged tire was replaced the next day and my 2019 Ford Edge was ready for pick up.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Pleasant and fairly quick oil change. Everyone nice and attentive. Giving instructions where to wait.
Pleasant and fairly quick oil change. Everyone nice and attentive. Giving instructions where to wait.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Carriage was recommended by a friend and I'm glad we went. Duane "Fireball" and Wes made the buying process easy. Friendly, no pressure, and very helpful from the test drive to getting the keys.
Carriage was recommended by a friend and I'm glad we went. Duane "Fireball" and Wes made the buying process easy. Friendly, no pressure, and very helpful from the test drive to getting the keys.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the kind words! We are thrilled to hear that your friend pointed you in our direction and that Duane 'Fireball' and Wes provided such a smooth, no-pressure experience. We pride ourselves on making the process easy from the first test drive to the moment you get your keys. Enjoy your new ride, and thank you for choosing Carriage Ford!
I have done business with Carriage Ford approximately 30 years and have always experienced excellent service
I have done business with Carriage Ford approximately 30 years and have always experienced excellent service
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are incredibly honored to have earned your trust and business over the last 30 years. It’s customers like you who make what we do so rewarding. We look forward to serving you for many more years to come!
The Carriage Ford service department & parts department worked together and coordinated my request the same day. Everyone was super friendly. They understood how valuable my time was this particular day. I cannot wait to purchase my next vehicle with this dealership. Thank you!
The Carriage Ford service department & parts department worked together and coordinated my request the same day. Everyone was super friendly. They understood how valuable my time was this particular day. I cannot wait to purchase my next vehicle with this dealership. Thank you!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the kind words! We’re thrilled to hear that our service and parts teams were able to coordinate smoothly to get you back on the road quickly. We know your time is valuable, and we’re so glad we could make your day a little easier. We can't wait to help you find your next vehicle when the time comes!
Mike did a wonderful job. Super helpful and no pressure tactics, would use him again. Transaction was transparent and efficient.
Mike did a wonderful job. Super helpful and no pressure tactics, would use him again. Transaction was transparent and efficient.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for the review! We’re thrilled to hear that Mike provided such a helpful and transparent experience. We believe the car-buying process should be efficient and pressure-free, so it’s great to know he hit the mark for you. We’ll be sure to share your kind words with him!