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Jim Falk Motors

(77 reviews)

Reviews

(77 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Falk Motors from DealerRater.

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Best car buying experience I have ever had!

Where do I start? There isn't enough room here to describe the pleasurable buying experience I received at Jim Falk Motors. I live in Denver but was unable to find the 2013 Buick Enclave Premium with the features I needed, so I took to the internet. Using several automotive websites to search, and after submitting almost two dozen requests, only a handful even answered. Chris Sanders responded with a vehicle that matched my option group exactly, providing a full vehicle build sheet in the email response. Over the next couple of weeks I shopped and inquired, but I kept returning to Chris with questions and getting speedy answers. Many benefits came with his offer, a competitive price, a NO FEE dealership, a free ride from the airport, and a super clean auto. In the end I flew into Kansas City, and Chris had the car delivered to my hotel. I test drove and paid for the car without even meeting my helpful salesman. I will recommend Jim Falk Motors and Chris Sanders again and again to friends near and far.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Awesome place to go!

We had search all over for a place to buy our retirement truck and hadn't found anything close to what we wanted or we could afford. On the way to lake property we stopped in not expecting to be "wowed" the way we was. No pressure in any way. Just showed us what they had and let us decide. It didn't stop there. They completely stood behind their vehicle and fixed a few minor things. If we ever need another vehicle we will go straight there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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GREAT CUSTOMER SERVICE

I love this dealership and especially the gentleman that helped me with buying my VERY first new car!! Chad helped me decide what vehicle would be best for me. Chad was very patient with me as I had to test drive a few vehicles and even leave and come back before I decided to get the most beautiful Black Camero ever!! I love it and I will always be loyal to Chad Runk he is the best!1

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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ONLY ONE PLACE TO BUY A CAR!

2009 I decided after driving a 16 year old SUV, I started contacting different dealership (Kansas & Missouri.)to buy a new car. After talking to many salesmen, I selected Jim Falk Dealership because of Ben Stoltman. Being a widow, I took 2 girl friends with me. He showed courtesy to all 3 of us and didn't try to pressure me at all. Needless, to say I did purchase a new Malibu from him. I always took it back for service and again treated with courtesy from the shop. So again, I started thinking about a new car but knew I wanted a SUV. After checking around for what I wanted - talking to different salesmen, I remembered how good "Gentle Ben" was to take care of me! Now I am on oxygen most of the time, no girl friend with me,and yes, I purchased a Chev Equinox and Ben transferred all my junk from my Malibu to my SUV while he left me sitting in his office with a cold bottle of water and A/C. SO REMEMBER GO TO CLINTON - JIM FALK DEALERSHIP, Clinton, MO and ask for "GENTLE" BEN! You won't be sorry!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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My New Chevy Malibu

We were looking for a car but wanted a good deal too. Who doesn't? We live in the Kansas City area and went to a local dealer. Needless to say we were very disappointed with how they treated us and the so called deal they gave us so we decided to go somewhere else. We found a car we liked at Jim Falk Motors. Our salesman Ben told us this would be the best car buying experience we have ever had. With the experience we just had with the local dealer I had some doubt but thought I would give him the benefit of doubt. Boy was Ben right! We drove 75 miles to get this car and would do it again in a heartbeat. Ben got us the best deal and then some and went above and beyond with his customer service. He completely won us over and we will be referring him to ALL of our family and friends. This truly was a great experience and we absolutely LOVE our car. Thank you for caring about us Ben and going the extra mile. Ben definitely gives car salesmen a GREAT name!!! So if you are wanting someone who will give you a great deal as well as truly care about you this is the guy to see. Ben truly cares about what he does and it meant so much to us...Thank you again Ben! I look forward to doing business with you again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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What a great experience!

What a great experience! Ben took care of us like family and the rest of the staff were incredibly friendly and very helpful. Instead of being a stressful experience, I actually can't wait to buy my next car here too!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Easiest buying experience I've ever had

We were looking for a good car to send our daughter off to college in and found a lot of options on the website alone. Loved the website, that was a good start. Then spoke with Ben Stoltman when we came and he showed us around. No pressure at all. Had a great experience and got a great price on a our daughters car. Will definitely come back when my bucket of bolts finally breaks down.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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