Reviews
Write a reviewIf you’re looking for a nice ride and a friendly...
If you’re looking for a nice ride and a friendly environment make sure you ask for Aliyah Hinkle. She’ll always put your needs first!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
A “down-home folksy place" recommended by an MD, PhD
I had been talking about replacing my car for a while. It was wrecked and the plates were about to expire. When I'm done with a car, it's pretty used up. With my son set to graduate college this spring, I decided to maybe, just maybe, buy a new car. One day while I was talking to the doctor/scientist mentioned in the title, cars came up. He told me that I should go check out Dave Sinclair in Pacific because it was the kind of a place that reminded him of “small town back home” with “great people”. When I reminded him that I was from the Pacific area he said even better, you won’t have to go far for good service and that he didn’t mind driving from St. Louis to get it. I wasn’t planning to buy a new Jeep that day, in fact I wasn’t planning to buy anything at all. I was just looking. My girlfriend and her son were with me when we stopped by Dave’s showroom. We were met by a new salesman, Tom Inman. He asked me what I was interested in and I told him that I was looking at anything, new or used, that got twenty-five miles to the gallon or better, was still under factory warranty and not a pooch. And that I was just looking! I thought I was a car guy. Although, I own a truck, I like driving cars. Much to my surprise I started leaning toward a Jeep Compass. When I sat in one in the showroom, I noticed it didn’t have the all of the blind spots that I was used to in other SUVs. I think Tom figured out how this was going and asked me what my favorite color was. A few moments later he pulled up in a red 2018 for me to test drive. The drive was good, but after we parked it another one caught my eye. We went back inside and Tom pulled the specs on the one I had just driven and the one that I would end up buying. While we were looking at the numbers and the different options between the two, Tom popped back in with another set of keys and said if you’re really of thinking about the other one I won’t let you buy it unless you drive it. But, by this time my girlfriend’s 10 year old son was getting a little crabby about the car shopping process and had no intention of going on another test drive. The manager said it would be okay, if he just wanted to watch a little TV in the waiting room while we took a drive and that he would watch him. We weren’t worried because he had his phone and could call either of us, and that we would be back pretty quick. We were. I had just found exactly what I was looking for. I had to pay a little more for the 2019, but it had better options and I LOVED it. It has snowed a few times between now and then and I now really have a hard time trying to figure out why I never owned a four wheel drive before. I love my new Jeep! Tom even washed it for me last week, like he said he would and just like the doctor said, “great people”.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Oliver, thank you for sharing your experience and great feedback! Congratulations on your new Jeep! It was our pleasure to work with you and offer you an outstanding experience. If there is anything else we can do for you, we hope you stop by or reach out!
Ordered New
Ordered new truck and was pleased with the outcome. Staff was friendly and helpful. No pressure from them to make a sell. Would recommend them if you are looking for a vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Thank you so much for sharing your great feedback with us! Congratulations on your new truck! We can't wait to share your kind words with our team. We hope to see you again in the future!
Customer
I have bought vehicles from Dave for 25+ years and never have had a negative experience. That is why I keep buying from Dave, he makes the process, actually, enjoyable because I know that I am receiving his utmost attention to detail for my purchase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your experience, Bill! We thank you for your continued business and look forward to seeing you again!
such a pleasant experience
I had a wonderful experience at Dave Sinclair in Pacific, MO with Howie Bell. He was very patient and very helpful on exactly what i was looking for. no pressure at all. I went in looking for a specific vehicle but found out it just wasn't for me and I walked out with an even better car that suits me. Kudos to Howie and if anyone is looking for a great salesman then hes the one! Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you!
I can not say enough wonderful things
I can not say enough wonderful things about both Dave Sinclair Jeep and Lincoln. I live in Sunset Hills, Pacific might not be around the corner but it's WELL worth the drive!!! What lead me to Dave Sinclair Jeep, When literally about Sign to place an order for a new JL Rubicon at SOCO Jeep I had a man (employee there) say something extremely rude to me. A man I had never seen before... As he was walking past me says "I can tell you think you're the center of attention..." After leaving I called Dave Sinclair Jeep and spoke to Dennis Nevills, told him what had happened what their deal was and ask if they could match it. Dennis was awesome he went to work ASAP. Really the whole team is great! I had a 2016 Lincoln MKX trade and took it to Dave Sinclair Lincoln to be evaluated as well. William and Justin from the Dave Sinclair Lincoln store were amazing as well, even went as far as calling Dave Sinclair and explaining everything. I dealt directly with Mr. Sinclair not only did he match the deal but I feel like I came out with a better deal. Free life time powertrain warranty, and I didn't have to suck it up and go back to SOCO Jeep... Pride is worth A LOT!!!! Mr. Dave Sinclair has defiantly earned himself a repeat customer thats for sure!!! THANK YOU to Dennis, William, Justin And Dave!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate your business and your review.
Buyer beware
*Buyer Beware* I started my search for a New 2017 Ram on Auto trader, like most Americans searching for dealer incentives and driven by prices, I looked some 300 miles from my home. If it's a good deal, then why not? I came across Dave Sinclair's vehicle on Auto Trader for an astounding $29,948.00 for a loaded Big Horn Crew Cab 4x4 SLT, normal price at other dealers was $36k, so I called down to Sinclair's to make sure the vehicle was still in stock. The internet manager, Jane, whom answered the phone was pleasant and easy to work with. She did inform me the vehicle was still on their lot and since we had only 2 days left before the incentives were no longer valid through Dodge, I should make my way to their dealership, sooner than later. As I was starting to figure out a time to drive 6 hours one way I happened to look on their website only to find the exact same vehicle priced at $34,200.00. Keep in mind, Jane had said nothing about the price. So I told Jane we would be down to purchase the vehicle and I had already been pre-qualified through my bank and Dodge, but they would have to honor the $29k price. "Well, I'm sorry but that must be a mistake made by Auto Trader." Jane tells me. "Our price is what is listed on our website." "So what would have happened if I never would have looked at your website and I would have drove all the way to your dealership to buy that vehicle?" I asked. "We would honor our website price." She stated. The reason I tell this story is because I would like everyone who reads this to understand that this looks like a classic Bait and Switch. The pricing stayed the same reduced amount on Auto Trader after I brought the mistake to their attention. Members of Sinclair's staff called Auto trader to adjust the price, or so they told me, but no changes were made to the price until the vehicle was sold. Also, I was informed that AutoTrader had the wrong price for quite a few of Mr. Sinclair's vehicles. The whole process seemed fishy. After speaking with Jane twice she informed me the dealership would only honor the $34K price tag because it was Auto Traders fault the price was different. Regardless, of who put the wrong price on Auto trader, they are still representing Sinclair's. If a company hires a third party to do their advertising ultimately, the hiring company still has to take some responsibility and to make it "right" when a customer calls them out about it. I made a few more calls to the dealership that afternoon; a few to Dave Sinclair himself. He informed me they would not move on the $34K price tag. I informed Mr. Sinclair about the Auto trader mishap and how false advertising is in fact illegal, but "accidents" do happen and since their key slogan is something to the effect of "we will do everything to make it right-even if its free" I didn't think there would be any issues. However, I was mistaken. Mr. Sinclair told me to wait for his call back and he would get me a "new number," suggesting a lower price than the $34K. So I waited... and waited... and waited some more, realizing I had only a few hours to make sure this deal was going to go through because the Dodge prices were done on 01/31/18. Mr. Sinclair called me back at around 8pm to inform me the truck had sold. (not to my surprise) I guess the fact I had told him and other members of his team that I wanted to buy the vehicle and had pre-approved financing already, truly meant nothing. Mr. Sinclair did offer me another vehicle, "to meet his numbers he was willing to take off $1000.00." However, that vehicle was not what I was looking for so I declined. The moral of the story is always check into a dealership before you spend your hard-earned money. Good thing I called before driving to see the vehicle! The advertised price should be the correct sales price. I will be filing a claim with the FTC (Federal Trade Commission), an organization who clearly frowns upon false advertising, and the BBB.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Jeep love
Love this place. They never pressured and they found me exactly what I wanted and made it work for me. Can't wait for my first service appointment so I can go back and see the great staff!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you DK!
My buying experience
Service was excellent. Fast courteous and got me to the vehicle I wanted at a price I could afford. Second car I've bought at this dealership. Highly recommended
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the recommendation!
very good experience
I had a good but tiring experience, the salesman was very patient and did a very good job helping me ,without being to pushy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks Linda!