Dave Sinclair Ford

Had oil pan leak fixed discovered during routine oil change.

Once again, Matt Hackney, my go-to, in the service department, gave me excellent service. Got me in and out very quickly. I always ask for Matt!

Bought a used 2016 Ford Edge with 44k+/- miles on it and after pointing out that the tires were worn, was told the tires were in great condition with no worries because Sinclair is a tire dealer. Less than 5k miles put on it and the service dept said it needs (4) new tires at the first service appointment. Seriously... This is terrible. Made an 8:00am appointment and checked on it twice throughout the day (11:43am & 2:07pm) because no one called. Was asked twice if I had or owned a sleeping bag when I talked to the service advisor?? Sleeping bag... xxx? He said he was making a joke. They had my vehicle from 6:30am until 3:19pm when I paid for the service and they wanted to make jokes? Furthermore... I was asked to wait in the customer service waiting room and someone would bring my vehicle up and present it to me. 27 minutes later I asked when I could get my vehicle and was told that when the porter brought it up I could have taken it... Thanks for that great communication and customer service. I called and asked to speak with the service mgr. He was very calm but honestly didn't seem as if he was that concerned. I'm not the guy that wants anything for free but being a service mgr. myself... I wasn't offered anything for my troubles other than he'll have to review the tapes to see if what I said truly happened and he would address it. My first and last service appointment with this dealership as a new customer. Absolutely the "WORST" service experience ever with any dealership. Customer service is a joke by the individuals I dealt with and terrible service after scheduling an online appointment. Stay away from this dealer and their sister dealerships. Simply Pathetic...

I just purchased my 2015 Honda Civic EX here a couple of days ago and I was very impressed! After a long and rough day with having a terrible service with Napleton, Aaron Jeffers at Dave Sinclair did the job that Napleton couldn’t do! He was super friendly, helpful and understanding! The whole process went smoothly, even though my boyfriend and I were a bit late and closer to closing time! He took care of us and we did not feel any pressure whatsoever. I had a great experience! So if anyone wants to purchase a new or used car at a reasonable price, I highly recommend Dave Sinclair and ask for Aaron Jeffers! It was my first time purchasing my first car at this place, and definitely won’t be my last!

as always friendly and excellent job,no complaints at all thank you

Took truck in to have tire fixed. Good service and got it done in a timely manner

In and out. Quick and easy. The Sinclair auto group has always took care of me.

Rob and Bernadette from the collision Dept at Dave Sinclair-St Louis were so helpful! They went above and beyond in helping me get results with the Insurance Co. Thank You! Also I could always count on Matt in Service Dept to help me with Servicing my Ford!

Went there looking for a new car. Left with a better deal than anticipated. All was quick and easy.

Needed a front headlight replacement. Spoke with Tom on the phone and he assisted me at service department. He was wonderful. He didn't try to pass me off on someone else. He said that he was the one who had spoken to me on phone and would get the headlight taken care of right away. I appreciate that attitude so much. Professional, friendly, and let us get it taken care of attitude. A lot of dealerships have an attitude of if you didn't buy it here then we don't have time for you. I bring my Ford Escape here for all milage maintenance and head lights. My car runs perfect. If you have a Ford.... then take it to Dave Sinclair Ford on Lindbergh. Some service departments take big advantage that females don't know much about vehicles. I actually grew up around helping my dad in the garage. They have never tried to over charge me, up-sell me, or say something else was broken.