Dave Sinclair Ford

The buying experience at Dave Sinclair Ford was flawless in terms of inventory of the vehicle we wanted being in stock, the "no pressure" approach to the overall sales experience was plus, the knowledge of the vehicles functions, and lastly the over all professionalism of the sales team made the buying experience one we would recommend to others.

Great customer service at service department. Mike Thiese is a very professional and honest service advisor

Oil change, tire rotation, multi point inspection in about an hour. That's the kind of service one expects. Great job Dave Sinclair

Great service in office area. Only problem we had was poor job detailing truck for pick up. We are taking truck back today to get this resolved

Repair shop lied to me and took 2 weeks longer than expected and didn’t properly fix something so I had leave it an addl 2 days, also I have a pending charge of $300 on my card for the rental they promised to pay after my insurance coverage ran out.

Our buying experience was great dealing with Mike H. The only thing we were dissatisfied with was the job the shop did cleaning up the vehicle for pickup after paperwork. We got home only to find a chip in paint on drivers door that definitely wasn't there when we test drove vehicle. And also later I looked for owners manual, which was sitting on back seat when we test drove, only to find it was nowhere to be found. It wasnt in glovebox where is first place I assumed it should be.

Great pricing and product. Honestly, the sales staff was an issue that I saw as a means to an end because they had the vehicle I wanted at a good price. The sales staff kept on calling me "young lady" and told me I could "snapchat" my purchase. They asked if I had ever driven a truck before and why I didn't smile more. The manager seemed genuinely shocked that I would ask several questions about the vehicle itself and the purchase process. While I truly feel that the salesmen had no ill will or malintent, they are clearly woefully ignorant and have institutional, stereotypical roles about gender and age. Just because I am a 35 year old single woman, does not mean I need to be treated with that level of disrespect. My mother accompanied me on the second day and they started talking to her about their personal medical issues, simply because of her age. The staff needs training on diversity- specifically when it comes to gender and age. I felt uncomfortable and what should have been a celebratory experience about the second largest purchase you will make next to a house, was awkward and full of malaise. Additionally, when it came time to the loan part, we had to sit and wait for an hour and were not part of the process, which is unlike any other vehicle I have previously purchased. I want to be part of the experience, seeing what lenders they are using and the interest rates each one offered, rather than sitting in the front, where I had to ask for a bottle of water among the everyday chaos of people coming and going through the front doors. I feel like people could be taken advantage of in that scenario if they did not do research before hand about credit, interest rates, etc. I also was told the vehicle would be detailed and ready to go the next day. When we arrived at the agreed upon time, the vehicle had not even been washed yet, when they had several hours the day before to complete this, which is completely unacceptable. I honestly feel like because the dealer knows they have a product people want, they have forgotten the customer comes first.

Neither have a problem whoever I speak to at the dealership. Doesn't try and see me a service I don't need, Would not do to another dealership

Joel Langenstein greeted us at the door and within a few minutes we were looking at the truck we inquired about. We went on a quick test drive and purchased the vehicle that day. I would recommend Joel again. Sam was very nice and helpful as well.

Had a 12 o'clock appt was out by 1:10 no problems in and out quick