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Tom Tepe Autocenter

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (45 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (45 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Tom Tepe Autocenter from DealerRater.

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H d cornett

I had my Pontiac Solstice emergency brake adjusted however it worked only one day and now won't hold the car on a downhill grade. Dwight Cornett

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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JP Callahan

Very quick response to my e-mail inquiry. However, no difference in pricing compared to other Buick dealers closer to home. I would recommend the dealership to anyone who is located near their location.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

We cannot thank you enough for your wonderful review of Tom Tepe Autocenter and for your referrals! It was a pleasure to assist you and please let us know when we can do so again! Best, Tom Tepe Autocenter Team

New car purchase

The Sales and Service dept. at this dealership are good people. They took the time i felt i needed to explain everything within the buying process and on both cars that I looked at until I was satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, Tom Tepe Autocenter

Easiest experience ever!!

Cory was a great salesman and helped provide me the information that I needed to make a good decision and get out from under my old car. Now I have a car that I love and it has everything that I need/want.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Easiest experience ever!!

All of the guys I worked with to get my car were amazing. They were very understanding and helpful to inform me of what the best options were for me to get out from under my old car. I got a really good deal and now I have a great, beautiful, reliable vehicle that got me out from under my piece of crap. I would recommend this dealership to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We cannot thank you enough for your wonderful review of Tom Tepe Autocenter and for your referrals! It was a pleasure to assist you and please let us know when we can do so again! Best, Tom Tepe Autocenter Team

Happy in my purchase!

Knew what I wanted and what payment I could make. The associates worked with me to make that happen and did everything in their power to make the entire transaction as easy as possible. Excellent service and excellent salesman Kyle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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customer

Very happy with our buying experience at Tom Tepe Auto Center. Staff was very friendly and tried to do everything to get the sale done in a timely manner. We are very happy with our new SUV. I would recommend them to anyone who is shopping for a new or used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Paulette, thank you for taking the time to share your thoughts with us. Reviews like yours provide encouraging feedback and let us know we are meeting our team goals. If there is anything more we can do for you, please come back and see us any time! Take care! Best regards, Tom Tepe Autocenter Team

New truck purchase

Lies, so tired of lies. Went to look at new 1500, I told them other Dealerships had 17% off, Justin told me he'd give me 24% off. Told them come up with some numbers and call me. 10 days later I called them, ask if they forgot about me. They said Bill will take care of you. Talked to Bill, said he would get some figures together and put it out there and he would call me Monday before noon. Needless to say I called them again on Thursday, Couldn't talk to Bill but was told he would call me back before quitting time. No calls. I called again a couple days later, they said they had a deal for me. Well, I asked what happened to 24% off? he said they have 17% off. I said I heard this morning on radio Tom Tepe is giving $10,000 off sticker price. He said that was an old ad and they forgot to take it off radio, it was last month's ad. I said I started this last month and no one told me about it. Anyhow, they have a xxxxxxxx deal for me, nothing to the good for me, and no negotiation at all. Another week goes by and I here 20% off again at Tom Tepe. I go in and talk to Ron, again, they have no negotiations for me and no 20% off. And they had me down for 8.79% interest rate...xxx...I just bought a New 2500 Silverado from them 8 months ago, Sticker $51,000. They wanted to give me $35,000 trade. LOL If you deal with them, get the numbers and know what you're paying. Don't go by the payment. They will get your payment down but will not lower price, they just add months on to your contract. Very disappointed this time around, was treated like xxxx. I will not recommend them anymore.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.

Great service

Good as it gets. Will see you again. Good service. I am a man of few words. Thanks for caring.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you so much for your review, Kenneth! We really appreciate your business and are so happy that we could provide great service to you and your vehicle. We look forward to serving you again! Regards, The Tom Tepe Autocenter Team

What AWESOME service@#!***!!@@##

While traveling yesterday (11/16/2016) from Aurora, IN to visit my mother in Greenfield, IN with a female friend, we came up over the railroad track in Milan; felt the minor bump; and started hearing the noise from under the car that told us there was definitely something wrong. We pulled into an empty parking lot and looked under the car to see a large black panel of hard plastic hanging from under the engine area. With flashers activated to alert other drivers of our verrrrrry slow progress, we made our way around the corner to Tom Tepe Auto Center. Ron came out immediately to find out if he could help. To make a long story short, my Dodge was put on the lift; the panel was reattached with a smile and a handshake in less than an hour -- AT NO CHARGE!! Deb & I could not believe it. I have been the victim in the past of excessive charges because I am an uneducated female when it comes to engines. That did NOT happen at Tom Tepe. I cannot say enough positive comments about those folks. Marvelous!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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