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(86 reviews)

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Always willing to satisfy the customer Very pleasant...

Always willing to satisfy the customer Very pleasant people Very willing to make customer happy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

During this challenging time, where most dealers that...

During this challenging time, where most dealers that have any new cars, want "upfits", market adjustments" etc.,ie: "let's take advantage of you" First State gave a fair and honest price. Debbie Wilkins was the most attentive, knowledgeable and responsive salesperson I have ever met. After purchasing DOZENS of cars/trucks from other local dealers, First State will be my go to in the future. Should be FIRST CLASS not First State. C. Larmore Ocean City MD.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great communications beginning to end.Associates are...

Great communications beginning to end. Associates are attentive to wants and needs. I am from outside the state and they made the transaction simple.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

My service was very good but sensor for headlights is...

My service was very good but sensor for headlights is not working properly sometimes on sometimes off or stuck on

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The service department staff is always consistent with...

The service department staff is always consistent with courtesy, information regarding our vehicle, and completion of required services. The make is a Chevrolet Corvette (Corvette not listed).

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

2012 Ford Escape

I Saw the escape list it on the Internet it was a good price so me and the wife rode down to check it out it was a very pleasant buying experience and I want to recognize Debbie Wilkins who was very good no pressure to buy the vehicle and I would recommend her and the dealership to anyone looking for a used car had a very good price .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for highlighting some of our staff who helped make this such a great experience!

They are extremely helpful and always take the extra step...

They are extremely helpful and always take the extra step to ensure the customer is satisfied. I will always buy my vehicles at this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

New Silverado

Just purchased a new vehicle and could not be happier with the overall buying experience. Everyone was helpful, knowledgable and went out of their way to make it a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Keith Whaley

Very accommodating, and professional. Great service staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I had a wonderful experience. The staff was very helpful.

The staff was very helpful and the service was great. My appointment did not take very long and the waiting room was pleasant. My sale persons, Alan, was a joy to work with and was tireless in finding us the car we wanted and then we went back for our first oil change made a point of coming up to us and asking if we were satisfied and happy with our car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.