Reviews
Easy and stress free purchase
Tony was our salesman. He was very helpful in getting us what we wanted and answering all of our questions. Tony was honest and straightforward. I never felt pushed or deceived. Dustin in finance was very helpful as well and on top of everything. I would definitely go back to this dealership in the future. I will also highly recommend to friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! It was a pleasure working with you as well! We are honored that you will refer us to your family and friends! Enjoy your new vehicle, we look forward to seeing you again!
Horrible experience
Purchased a 2019 ram, few days later received a call saying the paperwork was incorrect then manager got on the phone and tells me cause I checked into a few trucks the week before that this was my fault for there mix up, then the salesman I had did apologise but none of the managers apologise or even asked me what we could do to make it right.. besides blaming me for there mess, humiliating me with whole situation at putting me in a very dangerous situation rather getting pulled over cause ultimately none of the paperwork that I had matched the truck could of been very bad ......
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Fantastic
Bob and Dustin very very helpful. Pleasure doing business with them.i would recommend them to anyone. You can't beat Cassens they are very friendly. 5 stars from us very happy customers.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We appreciate your kind words and trusting us to help you with your vehicle purchase! It was a pleasure working with you both and look forward to many years more!
Great all around experience.
Holly was very nice and helped me find the truck I didn't know I needed and wanted. We went and looked once and couldn't find a vehicle we liked but she was patient and found us a truck we love.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to write this nice review! We agree Holly is truly a professional and great at what she does, helping people find the right vehicle! Thank you again for allowing us to help you!
Cassens is the best!
My salesman was Tony and what a great guy! He is courteous, professional, warm and welcoming! Buying a new vehicle can be a stressful and an intimidating experience, but Tony took all of those fears away. We worked over the phone and via text. He was always available, answered all my questions and took the time to explain the process to me. This is my second brand new vehicle purchase at Cassens and I highly recommend Tony! Jack in finance and Greg in sales were awesome too! Jack explained what I was signing and why and Greg got the keys so I could test drive while I waited. The team at Cassens work well together and take great care of their customers!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for these kind words! Working as a team to help you find the right vehicle is a priority! We are happy that we were able to help you and look forward to seeing you again! Enjoy your new Jeep!
Quick and painless
Super great experience! Tony was awesome. Dustin had us out of there in no time flat! They were so good with my two crazy kids.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Quick and painless is the best! We strive to make this an exciting, stress-free, and positive experience for your entire family so we're happy to hear that it was! Thank you so much for taking the time to write this review and for allowing us to earn your business!
Excellent Experience! We are return customers for a reason!
Wonderful experience buying our new car. Tony was very patient and more than willing to help us find exactly what we were looking for, he even came in on his day off! Everyone was very friendly and made this a wonderful experience. I would recommend Cassens to everyone!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! This is exactly the kind of experience you should always have when buying a car! We appreciate your business and this great review! Enjoy your new Jeep!
Friendly dealer
My overall experience with this dealership was very good. Everyone was friendly and helpful. For some strange reason, the original salesperson never got back with me, but Mary did and she was very nice to deal with. I was slightly disappointed with the overal cleanliness of the vehicle when I picked it up. It was dirty under the hood and the interior had some dust and slightly dirty spots. It looked nice though.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, for letting us help you find the perfect Jeep! We are sorry about the areas that weren't as clean as they could have been! Give us a call - 618-656-6070.
First Experience at Cassens-Excellent!
Steve was wonderful to work with. We began our conversation via email after I inquired online about a new Pacifica. I let him know my budget, and he stuck to it. At no point was the price higher and at no point was I offered a payment option outside the initial budget parameters I had set. Dustin in the finance department was also wonderful to work with. This was my first experience at Cassens, and it far exceeded my expectations. This was, overall, the best car buying experience I’ve ever had.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We are thrilled that you had such a positive experience, that's how every car purchase should be! We appreciate that you choose us to help you and look forward to working with you for years to come! Enjoy your new Pacifica!
Great experience at Cassen’s
Steve & Dustin were a pleasure to have as our sales/finance reps. Not pushy, very friendly, provided wonderful customer service. Would definitely recommend ten times over!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you taking the time to write this nice review, thank you! We are happy that you had a positive experience with us! Steve and Dustin are both great! Enjoy your new Pacifica!