Reviews
Customer service like it should be
I was looking to purchase a new F150. I wanted a specific truck. There wasn't one to be found at any of the local dealers. I had a really short time frame to accomplish the deal. Todd and Bruce really went above and beyond to locate and deliver my new truck. Was completely amazed at the way it all came together. I definitely recommend Jim O Neal Ford for all of your truck or car buying needs. If you want it they can make it happen.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your experience regarding Jim O'Neal Ford. We are so glad we were able to help you find the right truck. We greatly appreciate the recommendation. Please feel free to contact us with any questions, or if we can be of assistance. -Bruce & Todd
treated with respect
I just bought a 2015 escape from Jim O`Neal Ford . I am very please to report that I was treated with respect and kindness.The finance was easy and quick. Branden went over all the options of that we had and was not push into anything. After we bought the car Rory Marker, the salesman , was nice enough to show us how to use some of the options in the car. The whole experience of buying a car was great . We would tell everyone that this is where you need to go for your car buying. GREAR FOLKS with a great service.. THANK YOU WE ARE VERY PLEASED.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much! I also had a great time. I look forward to meeting your family and friends. -Rory and Branden
Fun and Friendly!
We had an incredible experience at this dealership with every single person we came in contact with....Our salesman, Jim Meagher was awesome from beginning to end. He’s friendly, no pressure and very down to earth. The Finance guy, Branden Milby is easy going, and super personable, even the manager was nice! We ended up buying an awesome car with low miles at a great price! I would definitely recommend this place and specifically Jim Meagher. 10/10
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Just dropping a note to say Thank You for the great review! It was fun working with you, and I hope you will call us if we can be of any assistance. -Jim , Branden, & Randy
Jim ONeal Ford Best In Service
The reason the I’ve done business for the past 30 year with Jim O’Neal is because the outstanding customer service! A great company!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much Keith! We are honored to have your loyalty as a customer. Please do not hesitate to contact us if there is anything we can do for you in the future. -Guy and Todd
Friendly and courteous
Overall this dealership has been wonderful. We have purchased 2 new vehicles from them in the last 3 years and both times had an excellence experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you Sarah for the great review! We appreciate your loyalty. Please do not hesitate to call if you need anything from us. -Jim
Awesome folks!
We’ve bought several new vehicles from Jim ONeal Ford. Never been disappointed, always impressed by the sales people and everyone you meet in the showroom! They let us take my new select home for a few trial drives to see if I liked it- never done that before! And Guy saved us some money by showing me the app to help me start my car and unlock the doors! Love it!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for the kind words Kathy. Be sure to stop in and see me when you all are getting your service done. -Guy
it was a great experience from beginning to end
Everyone was extremely helpful. We live in Columbus about an hour north so Amanda was very helpful in communicating with me via text, Guy Plummer was great to work with and very kind to communicate with my husband via text while I was working. The experience was great from beginning to end.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for the kind words Angel! I am so happy I had the opportunity to meet the both of you. Please let me know if there is anything I can help with in the future. -Guy, Todd, & Amanda
A bumpy ride
I drove up to the dealership from Louisville only to find out they somehow sold the car I was buying. After looking for a while, they were very helpful in finding me a new car. Cyndi was very helpful and kind, and everything ended up fine.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Thank you for allowing us the opportunity to make things right for you. We are so glad everything worked out, and thank you for the kind review. Please let us know if you need anything at all. -Cyndi, Branden, and Randy
Shopping for my 'Retirement' Truck
Was looking around the lot at F150's that I was interested in, when Jim Meagher approached. He is a very friendly, easy going, NO-Pressure type guy. Took me to all trucks I wanted to look at and explained all the features on that model. Finally got to one I was really interested in and told Jim I would like to go home and think about it. (Note: He actually let me walk off the lot, no pressure, without knowing if I would return). LSS, I called Jim next day to do the deal. He setup late afternoon time for the transaction. He, service people and financial guy got every thing done quickly, and some stayed past quitting time. Thank you Jim Meagher for making this experience so easy and enjoyable. Thank you Jim O'Neal Ford for my retirement truck.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for the great review, Mike! It means a lot to me to make sure our customers leave happy with their new purchase. -Jim Meagher
Best car buying experience ever.
I had the best car buying experience ever.The people at Jim O Neal ford are great.Was dreading buying a car because of past experiences at other dealers.Would not have even gone in if it had not been for Amanda.After I talked with her and told her my concerns she had Cyndi help me with the vehicle I wanted.They were amazing.If you hate car buying you won't anymore.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the kind review. I am so glad we were able to exceed your expectations! We look forward to assisting you with your future car buying needs. -Cyndi McLaughlin, Mike Albright, & Amanda Jeffries