Reviews
Write a reviewOil change
Had a great experience. Customer service was great.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Holly, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us! We hope you continue to choose Roberts Motors, Inc. for all your vehicle needs! Take care!
2017 Lincoln Navigator
They did an excellent job of installing an accessory to my vehicle. Very professional and prompt. I get all of my service performed here, also took care of another service when I gave them little notice.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mike Miner, thank you for your wonderful response to the quality of service our Staff provides! At Roberts Motors, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!
steven515@hotmail.com
Great service. Polite, efficient and informative. really 50 characters? ....................................................................................................................................................................
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Steven Mccann, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thanks again for your business! Take care!
Customer
Took one and 1/2 hours for oil change and 5,000 mile checkup. Seems a little excessive.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We apologize for taking a little longer than expected to complete your service, sometimes we get pretty busy and get a little behind. Hopefully when you return when can exceed your expectations.
Roberts Motors, Inc. in Alton, IL
I had a very pleasant buying experience at Roberts Ford in Alton, IL. Prior to the purchase of my Ford, I was able to have all of my questions answered in person and via email. I was able to apply for financing online. This was a real time-saver for me! I would recommend this dealership to anyone looking for a Ford vehicle or to someone who needs to browse to find the right vehicle for them. Tomas was an excellent salesman and did not pressure me to purchase something that I didn't feel was right for me. I appreciate that he and the Roberts team thought that my time was important, too.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sara, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
2018 Ford Escape
Even though this survey was sent to my husband, our new car was purchased for me. I love my new car. Everything about the design is amazing. The white gold color is beautiful. Roberts Ford, Alton, Illinois is a great place to purchase a car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new car! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Great timely service
My last service was for a recall. The service staff made it very easy to schedule the required service and completed it well before I needed the vehicle back. This is also the way I am treated with all my routine service. I've been a dealer and service customer for over 6 years and expect to stay one. Thank you Robert's Motors.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to notice those efforts and for leaving such an awesome review! We hope to be of service to you again! Take care!
Jay Wisniewski Review
Robert's Motors has exemplary customer service and they always take great care of me and my car. I have purchased my last 4 cars from Robert's and have been pleased with all my purchases and the service received. Sincerely, Jay Wisniewski
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jay, your comments keep us motivated and working hard for all our guests! We really appreciate your continued business with us, and if you ever need anything additional, don't hesitate to reach out! Safe travels!
Two Time happy Customer
I am a long time customer of Robert's Ford and my husband and I truly appreciate their service and customer appreciation.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Shannon Yount, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
Great dealership
We couldn't have asked for a more friendly group of people to deal with. They made our purchase of a 2018 explorer easy.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Donnie Darrow, thank you for your kind words and congratulations on your new vehicle! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.