CarMax Laurel

I went to this dealership before buying my car from another dealership in Clarksville after very poor customer service from sales person Alfred, i wanted to buy a car for my wife and we went together at this dealership and i did schedule my test drive on first day, i encountered with this Horrible attitude person Alfred who didn’t let me try 3rd car the same day and as he said i can do only 2, really? Then i came back again the next day and after test driving a car when i asked about another car which i was not asking for to test drive as i have finalized A Hyundai( almost new ) he very rudely told me that I CANNOT TEST DRIVE ANOTHER CAR and i HAVE TO MAKE UP MY MIND...What?? Really, I am giving you business man, come on...i left the place as i was feeling embarrased, what a poor customer service and what a terrible sales person, he might have thought that i am not a serious buyer but i was and i bought a car the same evening...i will not recommend this terrible person ALFRED to any one, these kind of people don’t fit in sales, it’s my right to try whatever car i like before i buy and his job is to satisfy me but he miserably failed, i will say dealership is good but this person is not, if you want to go to this dealership make sure you meet some good sales person not him as he lack true customer service skills..

Matt is really helpful and friendly. Even though we didn’t make the purchase since I was looking for to get a better trade in price, but overall it’s very good! I have been to carmax twice and both of them are all very good facilities and very professional working process, definitely recommend Carmax!

I bought a Honda Accord Sports (2015) 2 months ago. They gave me temporary plates and stated that I would receive my license plate within a month, and would contact me when the plates arrived. 2 months later I still hadn't gotten a call, so I had to make a call to customer service to figure out what was going on. The lady on the phone told me that they would have called me if the plates were in and that if I missed the call I would receive a voicemail. She said that since I haven't received a voicemail, then I simply have to wait longer because my license plate is not yet in-store for pick up. 3 months later, my temporary license plate is expired, and I still received no voicemail confirming my license plate is ready for pick up. Instead, I had to call and ask again, when they informed me that my license plate was ready for pick up. No call or voicemail was made out to me to make this clear, so the process that customer service promised me was all a lie. Instead, I had to play guessing games about my license plate, wait 3 months, and call them to finally hear that it's ready for pick-up.

I dropped by Carmax Laurel to check out a few used models I was interested in. I checkout out a car I hadn't had the opportunity of seeing in person yet and asked to test drive. As soon as I told the salesman I was not rushed to immediately purchase the car (before the test drive) he became irritated and told me to not come back until the day I was ready to purchase "because he is paid commission and I was wasting his time." I'm not sure if this is just a flaw of this particular salesman or poor management policies, but I am a careful buyer; I take my time to do research and determine exactly what I want. I don't buy based on emotion. I will not be purchasing my next vehicle from this Carmax.

Carmax Laurel sold me a Forester with a list of things wrong with it, including a broken driveshaft bearing. It was literally grinding as I pulled out of the garage from buying it. Broken heated seat, tire alignment was off, moisture in the tail light, and a leaking tire valve stem. The car was $4K over retail price and clearly no one even bothered to look it over. Their "125 point inspection" is BS. Two weeks later and it's still sitting in their shop, I didn't even get a chance to test it out. I wouldn't recommend buying a car from here, but if you do, immediately take it to an independent mechanic to look it over. It could save you lots of money down the road. Employees are also non-responsive, I was interested in about 5 cars before I got to test drive one, because the others would sell before the salesman on my contract would respond. If you do a walk in, you'll be sitting at a table for a half hour while the sales people stand around and talk to each other. Worst car buying experience I've ever had. Won't be buying from Carmax again.

I bought an F-150 truck from them in 2015, the second day the alternator and battery died (that should have been a sign to return it, but by then I loved the truck). I PAID EXTRA for extended warranty b/c the truck was a little older. I've had nothing but PROBLEM After PROBLEM after PROBLEM with this truck. to name a few: two batteries replaced, two alternators replaced, a NEW TRANSMISSION ($3,000), AC broke, catalyc converter replaced, spark plugs and wires replaced, etc. in August 2015 (two months after having truck) the AC broke, I brought it to their service department (my first mistake was taking it to them) and I complained about this "ticking" noise that I'm hearing. on the receipt it said, and I quote, "could not hear ticking noise b/c AC is broken." REALLY? didn't even bother to figure out what it was. to make a long story short, it's the engine. I complained about that "ticking" noise and the fact it felt like it was going to conk out every time I brought the truck in. the last time I brought it there they said the spark plugs needed to be replaced. $500 later and the truck was WORST than when I brought it in. I called and complained and she said for me to bring it back (no thank you) and she had the nerve to tell me that, and I qoute, "the spark plugs was a jumping off point." REALLY? Why don't you fix what's wrong with it instead of guessing? My mechanic says there's NO WAY NO WAY they didn't know it was the engine. but now my warranty is expired and they're saying pretty much too bad, even though I complained about it several times under warranty. I also had to have the spark plugs replaced that they put in b/c they put the worst kind of spark plugs in my truck and I had them replaced the next day (more money.)) I WILL NEVER EVER EVER BUY ANOTHER CAR HERE! THEY ARE THE WORST! THE SERVICE DEPARTMENT IS INCOMPETENT, to say the least.

If my credit was on point I would've been driving my dream car. The K900 is a sleeper for those who do not know. But they did try to help.

I didn't make any appointments and ended up looking at a few cars with Adele Williams-Sikes. She was so personable with absolutely no sales pressure what so ever. I was undecided and eventually decided to test drive 2 vehicles. She didn't seem to mind at all that I was going back and forth between several. I would recommend making an appointment with her! I later worked with Abraham (?) on shipping a vehicle form another town and financing. He was also very easy going and helpful explaining the options. I really wish I could remember his last name. Really nice folks :)

On February 12th I purchased a 2011 Volvo S40 R Design. Very nice car. So i decided to take it on a nice road trip to see how the car performs. Immediately I noticed that the gas mileage was deteriorating. Went from getting 24mpg to about 17 mpg. Also the car stalled on me twice upon start up. But started up fine after a restart. Contacted service and they set me up with an appointment to get the car checked out. The service advisor contacted me and told me that they had done a diagnostic on the car and the knock sensor was bad....... Shouldn't a diagnostic had been done before I purchased the car?..... Also using the audio system I noticed that one of the speakers was busted..... Hope I haven't purchased a lemon from carmax. Is this a start of future issues.

Waiting all most 2 hrs for a oil change and tires rotated is little to much, I was thinking about getting a nw car but having too deal with this service department again. Thinking twice about this dealerships