Toothman Ford

Toothman Ford, and their sales team treated me and my family great and didn't try to sneak in anything I didn't want, they were very patient and got me in my new car in no time. Thanks specificly to Gabe and Alex. They have my business! Now I know why they always say cars cost less in Grafton!

Toothman Ford, was very responsive to my inquiry. The salesman was very helpful. I did not make that purchase but would very likely deal with Toothman Ford again.

The salesman failed to disclose serious issues that impacted the safety of the Toyota vehicle I purchased. They placed a WV inspection sticker on the truck. After I purchased the truck, serious issues with the brakes developed. I took the truck to a Toyota dealership the current brake system on the car will not pass inspection. The break lines are a mess and twisted and tangled under the truck rather than attached to the frame as they should be.

Bait and switch operation no truck available. Won't answer questions about the specific vehicle at all. High pressure data mining with repeated phone sales calls every day. "Just want to ask you a few questions... ". Gross.

Worked with Tyler Stevens. He was honest and professional. The price was the best of any I saw.

I would have given them no stars if that was an option. The cars were all filthy and they were so packed in tight together you couldn’t even get between them to look at them. We had a very disappointing experience for an appointment they called a “V.I.P.” appointment. If they treat their “V.I.P.” customers as poorly as they treated us I’d hate to see how they treat their “regular” customers.

Made a 3:30 appt yesterday with Toothman Ford to drive a 2019 Jeep Grand Cherokee Limited and a 2014 GMC Yukon. Rep on the phone said before we left, “I’m pulling them both out front and they will be ready when you get here.” Took vacation day from work and drove from Charleston, arrived at 3:25 pm. Neither car is on the lot much less out front. In fact, the Jeep is in the repair shop and not available for the test drive. Yukon is grimy and filthy. Dried ketchup on some of the seats. Local sales staff explained that reservations are made by an off-site call center. Drew was very knowledgeable and helpful. Greeter caught us when we came in the door, offered us drinks and found Drew for us. It’s unfortunate for the great local staff that using the call center is impacting sales and causing customers like The Good Husband and me to go elsewhere.

I purchased a used F-150 truck from Toothman and Ford on July 24th. I paid a substantial deposit, signed a sales agreement, and made arrangements to have the truck delivered to me on July 27th. On July 26thh, the salesperson called to tell me that the truck I purchased was sold. The dealership offered nothing other than a simple "sorry", and asked if I would be interested in a downgraded model of the same truck. In the meantime, I returned the vehicle that I had been driving and I must now wait to see if they return my deposit. This is an extremely untrustworthy dealership and I would encourage everyone to shop elsewhere.

I bought a used 2019 F-150. I had to wait weeks for the steering rack to be replaced in the vehicle, as no part was available. When the part was procured and installed I purchased the vehicle. I did not get under the vehicle to inspect the work. Imagine my surprise to find when I finally looked beneath the truck they hadn’t re-installed the cowling that runs under the entire front 1/3, of the truck. 1)“We never had it” A. I saw it hanging when I initially inspected the truck. B. It did not get ripped off in the past as all the bolt are removed and the undercarriage, like the rest of the truck, shows no signs of abuse. 2) It took 6 phone calls over 4 days to get a return call. A.The service guy said they never had it. B. The Sales manage said it was cardboard and felt and not necessary. C. Seems Ford makes junk parts/components and the techs just trash them Willy nilly 3) After the “we sold you a safe car” line my phone had a glitch the call dropped , no return call. Straight to voicemail with me. Not the quality or service I would expect from a dealership.

Unfortunately, the online ad didn’t show all the damage on the vehicle. The internet dept tried telling me there was no damage, salesman provided me with incorrect information regarding the status of inspection done on that vehicle, and the finance manager has expressed no willingness to negotiate. Tried selling me 4x4 that had 3 different tires on it. This dealership has failed me as a client on all other fronts.