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Chapman Auto Store of EHT, NJ

(629 reviews)
Visit Chapman Auto Store of EHT, NJ
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 consumer dealer award
View 1 awards
2016 consumer dealer award
New (866) 773-5821 (866) 773-5821
Used (866) 301-2456 (866) 301-2456
Service (866) 414-0726 (866) 414-0726

Reviews

(629 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chapman Auto Store of EHT, NJ from DealerRater.

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Service Rep was very pleasant and answered my questions.

Service Rep was very pleasant and answered my questions. Looked up cost of my first oil change when the time comes. I will return there for all my service needs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Always a pleasure when visiting and up front when telling

Always a pleasure when visiting and up front when telling you the diagnosis of the service on your vehicle and of the cost

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Chapman staff is very friendly and kept me informed of

Chapman staff is very friendly and kept me informed of the progress of my repair. A great place to have your Ford serviced.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very accommodating , friendly staff, tired to help the

Very accommodating , friendly staff, tired to help the best they could. Would highly recommend them

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Traci was great went over specifics on old truck with

Traci was great went over specifics on old truck with mechanic. I don’t know how she kept up with things every time I stopped in she was taking care of 3 customers at a time. Was really worried after having a transmission fluid leak. Traci let me talk to the mechanic directly who owned the same truck and who was changing my fluid and filters for me. In all I took the truck on a 60 mile road trip the day after they did the transmission service and felt good when starting my trip and all went well made it there and back so 120 miles after my bad leak and had no problems and would deal with them again. Thanks Again Traci!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

No pressure and easy to deal with.

No pressure and easy to deal with. Antonio and Rayna were great to work with and I left happy with my purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Rob, in service has always been very helpful, honest and

Rob, in service has always been very helpful, honest and informative. Prices were the going rate for all the local dealerships, but Chapman was convenient for me to drop my truck off for new tires and warranty issues.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Good, fast service.

Good, fast service. Comfortable place to wait. Highly recommend Chapman Ford Lincoln Mazda for your needs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service was excellent employees are very knowledgeable

Service was excellent employees are very knowledgeable and delivered on everything. They said they would do.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Fast and reliable service.

Fast and reliable service. The front desk agents are terrific and I don’t want to forgot the cashier! Definitely is my favourite dealership! 10 stars!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.