Reviews
Write a reviewExceptional Sales Staff
My Sales Agent, Joe Wall, went above and beyond to assist me in my purchase. He had patience to explain the differences in the models I was considering and show me each one, even when I waivered back and forth. Everyone was really nice and accommodating.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Top notch!
Thanks so much to Steve for making our experience an enjoyable one! It was like dealing with an old friend. We will be back! Sincerely, The Clevengers
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Rollercoaster
When I stopped at this dealership, I had no intention of leaving with anything but the vehicle I came in. However thanks to Donnie Johnson at White Hall Urse, and every other wonderful man and woman that helped me this past Monday, I left with a 2013 Jeep Compass and a better state of mind since I no longer had to worry about my car breaking down. Donnie was so patient and understanding and this salespeople at this dealership honestly care about their customers. I am so grateful to those who work up in the top lot in the pre-owned section, as I had a small breakdown and they made my day so much better and definitely cheered me up. This was the most pleasant car buying experience I've had yet. Definitely will go back for another car after my 2013 Jeep Compass!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Excellent
I had an excellent experience at Urse Jeep. All staff was very helpful and nice. Took a bit long to get the car ready but still an excellent experience. I strongly recommend Urse Jeep. Thanks for helping me get a Jeep.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
New car
I bought my 3rd new Car from Donnie Johnson, and I will always come back to him!! He is so friendly and helpful. Always answers all of my questions and always gets me the best deal!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Bought 2
Was considering buying a new truck. Thought I the truck that I wanted was way out of my price range. By the time Joe Kragenbrink and Doug Urse got done we were about to work out a great deal on a Ram sport nighthawk. I was so happy with deal we started just talking about my wife's vehicle. I told them she was interested in the Jeep Compass limited. Well we are now the proud owners of 2 new cars and our monthly payment dropped by almost a $100.00 a month. Steve Shroyer was my salesperson and had great knowledge of ALL the vehicles he showed me and my wife. Everything I asked Steve to do he followed through on and was very quick getting back with me and making this deal possible. He did an outstanding job!! I WILL BUY AGAIN FROM URSE DODGE and feel very comfortable referring them to family and friends
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Extremely Helpful
Quinten Robinson went above and beyond to help when I purchased a 2015 Jeep Grand Cherokee. He was helpful in teaching me the features available and in helping deliver the vehicle. I definitely would buy from Quinten at Urse Dodge Chrysler Jeep.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Professionals found!!!
Our salesperson was wonderful! Polite, knowledgable and patient, she knew what we wanted before we could fully verbalize it. We looked, we drove, we left and we returned to also work with both Amanda and her boss. He too listened, understood and didn't quibble or insult us with bogus numbers. We ended the day with the Finance Man who was thorough and answered every question fully. We are amazed and appreciative to have found a TEAM of Professionals who made us feel valued as customers. Highly recommend these people.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
First Car
Our daughter was looking to buy her first car. She went to the dealership and found one on the lot. While there, they discussed her options and got her approved. The next day she decided on wanting a newer model vehicle, so we found one from Urse Honda. My daughter reports that Mike was friendly and professional while there.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Excellent
I knew what I wanted and what I could afford. It took us awhile to make the deal but a week later finally got to what I needed and we made the deal. I love my car!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car